Tampa Skyline
Tampa Skyline
Tampa Skyline

Network Engineer- Systems Administration

Number of Vacancies: 1

Recruitment #221020-083300-002

Introduction

An employee in this class is responsible for technical analysis work with an emphasis on internetworks and telecommunications. Under general direction, employees are required to exercise extensive initiative and independent judgment in selection of work methods and formulation of recommendations to meet program needs, objectives, and goals.

Nature Of Work

Employees coordinate and monitor the work of other team members in the completion of specified assignments. Tasks require that the employees consult with user departmental personnel, other departmental technical staff, and other network team members in order to resolve technical issues. Under general supervision, employees are expected to exercise considerable initiative and independent judgment in selecting work methods and performing assigned tasks. Employees in this class are subject to on-call status on a rotating schedule to provide 7 day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed while in progress and upon completion through discussions and reports submitted.

Assist management to ensure departmental objectives are met, programs are maintained, participate in the development and maintenance of policies and procedures to ensure compliance with relevant laws, regulations and standards.

Examples of Duties

Utilize remote monitoring tools to accurately diagnose network problems or performance degradation and takes appropriate corrective actions. Provides technical support for physical and virtual infrastructure, Microsoft Windows Servers and related services which may include operating system, server roles, file share services, data protection and replication systems and other application access services.

Rack, stack and support server and storage equipment through lifecycle at data centers and remote City locations.

Monitor the status of open service requests and follow up with customers to ensure service goals are achieved. Research, resolve, and respond to service requests and escalations.

Coordinate with other T&I Teams and vendors/contractors in order to complete job assignments. Participate in training programs to develop new skills and maintain existing competencies.

Provide written documentation including reports and technical drawings.

Assist in the analysis of events and testing of Business Continuity Plan (BCP) as a member of the incident response team. Communicates incident updates to internal team members as appropriate.

Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of: Networking protocols, monitoring tools, and services; virtual network switches, storage systems, physical and virtual servers and desktops. VMware vSphere, Microsoft Windows Servers, Active Directory, protocol analyzers, backup and disaster recovery solutions.

Skills in: Diagnostic and troubleshooting server and network infrastructure; operating system performance measurement; physical hardware problem isolation and resolution techniques. Microsoft Windows Server configuration and services troubleshooting. Organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously.

Ability to: Acquire knowledge of new technologies; troubleshoot enterprise server and storage; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of progressively responsible experience in computer programming and hardware and in telecommunications and analysis; or - Graduation from an accredited college or university with an associate’s degree in computer science or a related field and three (3) year of progressively responsible experience in computer programming and hardware and in telecommunications and analysis.

Licenses or Certifications

 Possession of a valid Florida driver's license required.


Certification in one of the following specialties preferred: VMware, Microsoft, Cisco or other equivalent certification.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.