Training & Development Analyst

The employee in this class performs responsible work of more than average difficulty as a technical specialist supporting key systems and applications and delivers limited material in a classroom setting and instructor-led online learning. The employee will conduct special projects, provide technical guidance, and must be an excellent communicator with ability to effectively convey complex ideas or instruction to different audiences.  Work is in a fast-paced environment and supports all programs and activities conducted within the division.  Under general supervision, the employee will be required to exercise reasonable initiative and independent judgment in the performance of assigned tasks.  Requires critical thinking skills on frequent basis. Work is reviewed through conferences, observation, reports submitted, and results obtained.

Develops training curricula for technical trainings as well as general workforce development that serve key performance objectives and serves as back-up for primary facilitators when necessary. Monitors attendance and completion of mandatory trainings; develops job aids, organizes, and coordinates training programs.

Provides specialized computer services as it relates to Oracle Cloud Learning Management System (OLM), testing system operations and designing associated job aids. 

Key contributor in analyzing, developing, and deploying enhancements to the OLM system, working closely with the Technology & Innovation (T&I) support team to identify and resolve program issues and test performance enhancements. 

Supports City supervisors and employees to ensure compliance with mandatory trainings and overseeing timely integration of all inputs to the biweekly new employee Orientation program.

Provides guidance in managing the utility Skills Matrix program in Oracle Cloud and troubleshoots issues with T&I to resolve; uses strategic thinking to conceptualize solutions and design progressive steps to achieve results.

Assists with the Tuition Reimbursement Program as needed.

Serves as computer and equipment specialist and liaison with T&I; installs and troubleshoots hardware, software, and peripheral equipment within T&I limits; trains unit staff on new processes and programs.

Contributes to the modification and creation of forms, annual and semi-annual training reports, and other metrics; participates in the development of user manuals, presentations, brochures.

Collaborates with Training Manager and Training Planner to identify training needs; may host live training sessions and virtual webinars.

Acts as assistant to the Training Manager and Training Planner and ensures continuity of operations when staff are out of the office.

Performs related work as required.

Advanced knowledge of: instructional design theory and learning principles.

Considerable knowledge of: effective training principles, techniques, and methods, working knowledge of learning management systems and other technical programs.

Ability to:  effectively communicate, both verbally and in writing, coordinate and manage multiple projects simultaneously; establish and maintain effective working relationships with people at all levels in the organization. Translate technical knowledge into easy-to-follow training guides.

Skill in: Oracle applications, learning management systems, advanced skills in Excel spreadsheets, Microsoft Office and Access preferred; advanced computer systems desired.

Graduation from an accredited college or university with a Bachelor’s Degree in management, human resources, education, project management, computer science or related field, and two (2) years of experience in development and delivery of training activities; or an Associate's Degree in human resources management, education, project management, or computer information systems with three (3) years of experience in development and delivery of training activities. The ideal candidate will have demonstrated ability to master the full training cycle.

Possession of a valid State of Florida driver’s license.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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