Recruitment #240628-304025-001
Department | Mobility |
---|---|
Open Date | 6/28/2024 5:00:00 PM |
Filing Deadline | 7/5/2024 11:59:00 PM |
Salary | $37.42 - $56.11/hour; $6,486.13 - $9,725.73/month; $77,833.60 - $116,708.80/year |
Employment Type |
Full-Time
|
Type of Recruitment | Departmental |
Schedules and tracks team call performance using call
center software tools; develops and analyzes individual and team performance
metrics; prepares performance reports.
Reads and interprets plans and specifications; assists in
the preparation of detailed work plans, suggesting improved work methods, and the
investigation of requests and concerns; implements safety regulations and
requirements; inspects work in progress.
Supervises the call center staff to ensure compliance
with established procedures, goals, and instructions; oversees day-to-day
activities of the call center with a primary goal of successful outcomes; oversees
communications to customers.
Assists in the
resolution of complex problems in accounts; right-of-way permits; payments,
etc.; answers complaints regarding services; locations in need of repairs, or
incorrect charges, and recommends adjustments.
Provides input for section’s budget; prepares reports as
needed; participates in special projects as assigned; utilizes various
technology in day-to-day operations.
Oversees purchases, requisitions, VISA reconciliation,
invoices for Accounts Payable, and capital projects invoice management; processes
legal assignments relative to agreements and contracts as well as SIRE
transactions.
Recommends such personnel actions as employment,
promotions, transfers, demotions, suspensions, and dismissals; responds to
requests for leave; completes performance evaluations and administers required
discipline, responds to employee grievances; holds employees accountable for
quality and quantity of all work performed within the section.
Compiles necessary reports for productivity and tracking
of performance metrics; maintains attendance records and time sheets.
Considerable
knowledge of: Business English and mathematics, rules, regulations,
procedures, and functions; codes and ordinances related to public works;
standard office practices, procedures, and equipment; effective supervisory
practices;
Working knowledge
of: billing practices, customer care applications and
customer complaint resolution; work order processes, planning, scheduling, and
other operating procedures; safety programs training initiatives and reporting;
other operating department practices and procedures; team dynamics, team
building and diversity.
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
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