Tampa Skyline

Senior Applications Programmer - Enterprise Platform Solutions

Recruitment #250318-000963-002

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Introduction

This is responsible applications programming and systems analysis work.

Nature Of Work

An employee in this class is responsible for performing a variety of technical computer programming and systems analysis tasks of more than average difficulty. Employees coordinate and monitor the work of technical project team members in the completion of specified assignments. Tasks include the design, development or modification, testing, and implementation of data processing systems, programs, and procedures. Tasks require that the employees consult with user personnel, functional data processing personnel, and other project team members to resolve technical questions. Although under general supervision, employees are expected to exercise considerable initiative and independent judgment in selecting work methods and performing assigned tasks. An employee in this class may be subject to on-call status on a rotating basis to provide 24-hour/7-day service. Work is reviewed while in progress and upon completion through discussions and reports submitted.

Examples of Duties

Develops and/or modifies applications/systems/processes from specifications; assists in technical systems design from functional specifications; develops documentation or modifies existing documentation for applications/systems/processes according to standards.

Participates in training programs to develop new skills and maintain existing competencies; conducts training sessions; assists in the preparation and delivery of user training programs.

Analyzes problems and implements solutions; consults with functional team members, users, and technical project team members on technical questions; coordinates, schedules, assigns, and monitors the work of technical project team members.

Conducts cost/benefit analyses; conducts technical research and prepares and presents reports on findings.

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of:

•     Microsoft Endpoint Manager (MEM)

•     PowerShell

•     Microsoft BitLocker

•     Microsoft Intune

•     Microsoft 365

•     Microsoft Active Directory

•     Group Policy

•     Project Management

Skills in:

•     Knowledge of IT service delivery and problem management processes

•     Advanced working knowledge for installing and troubleshooting Microsoft 365 products

•     3+ years experience in design, configuring, and troubleshooting MEM

•     5+ years experience administration and support of Microsoft Group Policy and Active Directory

•     Working knowledge of common best practices for project management procedures

•     Ability to manage/coordinate small to medium size technical projects

•     Demonstrable customer service skills

•     Demonstrable verbal communications skills

•     Demonstrable written communications skills including technical documentation

Ability to:

•     Research, respond to and resolve complex questions received via telephone calls, callbacks, email, help desk software or escalations

•     Investigate and resolve Microsoft OS problems, Internet browser and other Enterprise-wide issues in accordance with current standards

•     Create, administer, and troubleshoot MEM application and program installations enterprise wide as well as specifically targeted computers (Departments, Teams or individual)

•     Maintain drivers in MEM for all City standard computer models.

•     Maintain patching schedule for servers and workstations enterprise wide.

•     Create, administer, and troubleshoot Windows OSD deployments including OS upgrades with MEM.

•     Administer and support Microsoft Group Policy and Active Directory

•     Coordinate and support technical support processes among City sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity

•     Monitor the status of open work orders for themselves and their team

•     On Call for after-hour support of the City’s various OS Platforms as needed

•     Flexible work hours as needed to support the City’s after-hours OS Platform needs

•     Provide written documentation, including reports and technical drawings

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and three (3) years of progressively responsible experience in computer programming or systems analysis.

An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

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