A class incumbent is responsible for performing para-professional Human Resources work to support the administration of the human resources function.
Nature and Scope
A class incumbent reports to a technical superior or administrative superior and is responsible for carrying out a variety of complex technical activities in one or more functional areas of Human Resources Management. Work at this level involves the processing of human resource transactions primarily in the areas of pay, benefits and applicant services, but may also include other areas of Human Resources e.g., EEO/AA. The processing of pay transactions are primarily a result of salary adjustments due to changes in employee status, the hiring of new employees and preparation of supporting documents for payroll. Class incumbents assure that all transactions are processed within mandated time constraints and departmental objectives. The processing of benefit transactions are primarily to add, delete or change an employee's benefits. A class incumbent explains benefit programs to employees regarding eligibility, options and requirements for benefits such as insurance, pension, workers compensation and FMLA. In the area of applicant services the processing of human resource transactions is primarily for the filling of new or vacant positions which includes, but is not limited to establishment of registers, review of employment applications for minimum qualifications usually in conjunction with subject matter experts using prescribed rating guides, typically for the less complex, non-technical jobs, development of certification lists, and representing the department at job fairs. A significant aspect of this work involves specific application of merit rules, state/federal human resources program requirements, department/agency policies and procedures, union contracts and coordinating the various programs that impact on an employee's situation. Principal contacts are with employees, applicants, managers, supervisors, insurance companies, central agencies, and various other state and federal agencies for the research of records and files to obtain and explain information and resolve discrepancies.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Review and prepare all human resources transactions for accuracy and compliance with merit rules, federal/state guidelines and departmental procedures.
Provide information and guidance to employees, applicants, supervisors, and managers in areas of assigned human resources responsibilities regarding the processes, procedures and program requirements.
Research and resolve a myriad of problems associated with employee and applicant circumstances.
Prepare memos, letters, reports and general correspondence in support of human resources activities.
Represent department/agency at human resources meetings and job fairs.
May provide technical assistance, training and oversee the work of lower level employees.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of merit rules and department/agency policies and procedures.
Knowledge of state and federal human resource program requirements.
Knowledge of the procedures for processing various human resource transactions in an automated human resource information system.
Knowledge of the methods and techniques used in data computation and reporting.
Knowledge of mathematics.
Knowledge of interviewing practices and procedures.
Skill in coordinating various program requirements in varying situations.
Ability to provide basic application and interpretation of merit rules, policies, programs, within areas(s) of specialization to employees, applicants, supervisors, etc.
Ability to apply department/agency policies and procedures in areas of job responsibility.
Ability to obtain and compile information from a variety of sources.
Ability to establish and maintain effective working relationships with the department, employees, applicants and the public.
Ability to communicate orally and in writing
Ability to operate standard office equipment such as typewriters, copy machines, calculators, word processors and personal computers.
JOB REQUIREMENTS for Senior Human Resources Technician Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of Bachelors degree or higher in Human Resource Management, Public Administration, Business Administration, Psychology, Sociology, Behavioral Science, Political Science or related field.
Possession of a SPHR, PHR, IPMA-CP, IPMA-CS or equivalent professional human resource certification OR for current State employees, the Statewide Human Resources Certification.
One year experience in processing human resource transactions in areas such as pay, benefits, applicant services, labor relations or employment practices in accordance with laws, rules, regulations, policies and procedures; providing guidance and information to others; researching and resolving problems.
One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.