This class is responsible for managing the daily operations of the Department of Labor's large scale computer facility.
Supervises directly and through subordinate supervisors, 15+ applications support, systems software specialists, data entry, production control and computer operations employees.
Responsible for 24 hour-a-day operations.
Responsible for 2+ contracts.
Nature and Scope
An incumbent in this class reports to an Information Systems Manager. Duties include the responsibility for the operation of a multi-processing, teleprocessing mainframe computer, planning, assigning, reviewing and evaluating the work of subordinates engaged in modifying, installing, and maintaining the system software which controls computer operations, designing, modifying and installing applications software, production/quality control, tape library, data entry and systems security. Responsibilities require review and recommendation of equipment acquisition as well as planning and implementation of telecommunication facilities. Typical contacts beyond the EDP unit include system users throughout the Department, other states and federal agencies, vendors of software, hardware and maintenance/service.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Directs, coordinates and oversees the operation of an on-line and batch processing mainframe computer and peripheral equipment.
Supervises and participates in the modification, installation and maintenance of the complex software controlling the computer operating system, the data base and the teleprocessing functions; discerning any degradation of performance and taking appropriate action.
Responsible for the functions of production/quality control, tape library, applications support and data entry.
Administers the system's security.
Responds to users' requests or complaints, ensuring timely and accurate data processing.
Serves on departmental committees concerning automatic data processing.
Coordinates and implements new/modified data processing systems.
Ensures compliance with agency standards for electronic data processing and recommends new policies and procedures.
Recommends purchase of new hardware and software.
Determines operating costs periodically and recommends pricing structure for data center services.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of supervisory and management principles and practices.
Knowledge of agency mission, goals and objectives.
Knowledge of state and federal laws, rules and regulations applicable to the areas of responsibility.
Knowledge of the theory, components, configuration and operation of mainframe computers and peripheral equipment.
Knowledge of the concepts, methods and techniques of computer management, scheduling, monitoring and staffing.
Knowledge of the principles and operations of production control, quality control, data entry, tape library, and telecommunications.
Knowledge of software, especially computer systems software.
Knowledge of computer programs run on MVS.
Knowledge of the state-of-the-art in electronic data processing.
Knowledge of diagnostic tools available to determine the cause of computer malfunction.
Knowledge of the rules, regulations and policies pertaining to electronic data processing.
Knowledge of multi-processing and multi-system capabilities.
Knowledge of organizational analysis.
Skill in systems and applications programming.
Skill in system analysis.
Skill in developing staff members to maximum potential.
Ability to mediate diverse/conflicting priorities.
Ability to prioritize competing resources.
Ability to make prudent recommendations concerning new equipment and software.
Ability to recruit, train, evaluate and motivate employees.
Ability to write clear, concise, informative reports.
Ability to read and comprehend technical manuals.
Ability to establish and maintain effective security measures.
Ability to determine costs of operations and recommend equitable pricing structures.
Ability to establish and maintain effective business relationships.
JOB REQUIREMENTS for Manager DOL Data Center
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in information system security administration which includes planning, directing, coordinating, evaluating and monitoring IT security operations, establishing program objectives; planning short and long range program goals; developing, implementing and enforcing IT security program policies, procedures.
Three years experience in database management concepts and systems development lifecycle methodology.
Three years experience in designing, developing and maintaining information systems.
Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.