An incumbent in this class is responsible for supervising the work of a staff engaged in the mediation of petitions for custody, support and visitation.
Supervises a staff of 10-12 mediation/arbitration officers and clerical support staff.
Nature and Scope
A class incumbent performs with direction from an administrative superior and is responsible for assigning, reviewing and evaluating the work of subordinate staff engaged in the mediation of petitions for child support, custody, visitation and imperiling family relationships. Other positions reporting in at this level include Criminal Investigation and Child Support Unit Supervisors. Typical contacts are with the public, Judges, Masters, and other family court personnel for the purpose of obtaining and providing information and resolving problems related to cases. Work includes handling problems pertaining to the mediation of cases and court procedures. A significant aspect of the job is to ensure the provision of services to family court clients.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Assigns cases to unit staff based on individual work loads, types and complexity of case to ensure equal distribution of case loads.
Reviews and evaluates the work of staff by conducting meetings, to discuss problem cases, reviewing case files and reports for conformance to technical guidance regarding methods of handling complex cases.
Determines initial and/or ensures training is provided from outside sources.
Provides information to the community and clients on court jurisdiction and mediation/arbitration procedures.
Provides input on the development, implementation and evaluation of program policies and procedures.
Prepares reports of unit activities and other special reports as required.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of mediation and arbitration methods and procedures as they relate to child support, custody and visitation.
Knowledge of inter/intra-family relations.
Knowledge of the social, psychological and economic causes of domestic and family disturbances.
Knowledge of group dynamics.
Knowledge of the methods and techniques of report preparation.
Knowledge of the means of establishing and maintaining effective working relationships with co-workers, subordinate staff and the community.
Knowledge of recordkeeping practices and principles.
Knowledge of the means of effective written and oral communications.
Knowledge of the relevant aspects of the Delaware Code.
Knowledge of applicable department policies and procedures.
Knowledge of the principles and practices of supervision including planning, assigning, reviewing and evaluating the work of subordinate staff.
Ability to evaluate the effectiveness of program policies and procedures.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with clients and co-workers.
Ability to prepare and maintain accurate records.
JOB REQUIREMENTS for Mediation Unit Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of a Bachelors degree or higher in Behavioral Science or Social Science or related field.
Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
Three years experience in mediation.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.