Business Analyst I (#MAIA01)
$45,798.00 Yearly Min / $57,248.00 Yearly Mid / $68,698.00 Yearly Max

Business Analyst II (#MAIA02)
$55,182.00 Yearly Min / $68,978.00 Yearly Mid / $82,774.00 Yearly Max

Business Analyst III (#MAIA03)
$58,719.00 Yearly Min / $73,399.00 Yearly Mid / $88,079.00 Yearly Max

Business Analyst Manager (#MAIA04)
$66,489.00 Yearly Min / $83,111.00 Yearly Mid / $99,733.00 Yearly Max

Business Analyst Administrator (#MAIA05)
$75,286.00 Yearly Min / $94,107.00 Yearly Mid / $112,928.00 Yearly Max

Business Analysts perform analysis and consultation to develop structured business requirements for state agencies and related stakeholders, and design, implement, and evaluate solutions that align with the organization’s strategy, mission, goals, and objectives at the agency or state level.

Employees work directly with stakeholders and customers to document current business processes and develop business requirements, elicit areas for improvement, and create future state processes, products, and services designed to maximize value.  The range of projects and operational demands the employee is involved in may vary widely in terms of functional areas, relying heavily on the guidance of the appropriate business process owners and subject matter experts. Work often includes reviewing, evaluating, and determining specific courses of action to be taken, through collaboration with customers, business process owners, management, and end users, and in compliance with agency, state, and federal laws, rules, regulations, standards, policies, and procedures.  In addition, Business Analysts may oversee or supervise the work of employees in other class series.  

Work is distinguished from other classes with business analysis components by the scope and impact of work performed as well as the methodologies applied.  Employees perform business analysis work on behalf of an entire agency or enterprise impacting multiple divisions and/or agencies statewide.  Therefore, Business Analysts are typically assigned to the agency or state level, but may also be assigned to a large, complex division.  Employees require an in-depth knowledge of business analysis methodologies and related methods, tools, and standards such as: 

• Project Management Institute (PMI), International Institute of Business Analysis (IIBA) or American Society for Quality (ASQ) recognized methods
• Microsoft Visio, ARIS, or other process design tools, User Interface (UI), and User Experience (UX) design methods
• Systems thinking, focused on clearly communicating concepts to relevant stakeholders, as they relate to different aspects of the enterprise
• Business analysis governance standards and rules, elicitation techniques, requirements lifecycle management, strategy analysis, design/model updated requirements, and solution evaluation
• Product and service requirements analysis and lifecycle management
• Lean value stream mapping, and other business process modeling techniques

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Establishes business analysis strategies aligned with a plan for process, product, and/or service lifecycle management. 
• Measures performance and conducts statistical and other analyses such as risk analysis to provide strategies to effectively remediate risks, and gap and impact analysis to define current and future state objectives and processes.
• Selects, interprets and utilizes continuous improvement methods, models, and tools.
• Partners and collaborates with customers, business process owners, management, and end users to develop precise business requirements considering the vision, problems, and opportunities, and prioritizes and organizes requirements for clarity and feasibility.
• Aligns business requirements, scope, and objectives with the overall business strategy and identifies, tracks, and resolves issues, risks, and challenges. 
• Integrates service delivery with lean continuous improvement, change and project management resources, providing updates, information, and coordinating business analysis activities as needed with project and program team members.
• Develops requirements models, business process models, and workflows to create a clear vision of the future state outcomes.
• Contributes to the development of standard work processes, including visual controls and optimized process measures.
• Assists technical and non-technical teams with the interpretation of user requirements and communicates breakthrough opportunities to stakeholders.
• Assesses and validates business process solutions via testing, pilot, and implementation oversight.
• Develops and evaluates the quality and functionality of modifications and enhancements and ascertains customer satisfaction with systems and processes.
• Utilizes modern tools and software platforms for business process management and adheres to a consistent method for business process management notation (BPMN).
• Prepares visual, statistical, and narrative reports that clearly and accurately document findings, supporting facts, and recommendations.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

The level of work for a Business Analyst progresses based on an employee’s independence, size and scope of responsibilities, complexity of duties, decisions made, and required experience.

This is experienced level business analysis and consultation to develop structured business requirements for state agencies and related stakeholders, and design, implement, and evaluate solutions that align with the organization’s strategy, mission, goals, and objectives. Employees independently perform the full range of essential functions under general supervision.  Work includes conducting business process analyses and other evaluative studies or projects to maximize the value of process, product, and service redesign opportunities.  In addition, employees assist with developing business requirement lifecycle decisions, establishing return on investment and effort estimates, setting deadlines, and defining success.   

• Receives general supervision from a technical or administrative supervisor; the supervisor provides general direction on all assignments, and regular review of progress, accuracy, and quality of work.  Supervisory advice or assistance is provided as needed. 
• Provides guidance, consultation, and recommendations on business process needs, challenges, or opportunities including intermediate-scale business process analyses and other evaluative studies or projects, and participates in complex initiatives.
• Independently conducts research and analysis, determines impacts, and presents relevant information to ensure supervisors or managers are informed on status, challenges, and concerns. 
• Participates in budget, grant and/or contract development and management.
• May lead paraprofessional, professional, or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to gather and evaluate information, and to provide recommendations, guidance, and direction.

This is advanced level business analysis and consultation to develop structured business requirements for state agencies and related stakeholders, and design, implement, and evaluate solutions that align with the organization’s strategy, mission, goals, and objectives. In addition to work performed by the Business Analyst I level, employees independently perform more complex work with minimal supervision and are well-versed in the assigned agency’s business needs, operations, goals, and objectives.  Employees develop business requirement lifecycle decisions, establish return on investment and effort estimates, set deadlines, and define success.    

• Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.
• Provides guidance, consultation, and recommendations on a variety of business process needs, challenges, or opportunities including business process analyses and other evaluative studies or projects that have a broad impact, span multiple branches of government, and may involve opposing viewpoints, multiple laws, rules, and regulations and a range of possible solutions that contribute to complexity. 
• Designs, prioritizes, and defines the scope of business process analyses and other evaluative studies or projects including selecting appropriate business analysis tools, methods, and standards.
• Researches, analyzes, and resolves complex or sensitive issues, risks, and challenges; determines impacts, and presents results to internal and external management, or stakeholders.
• Leads meetings, conference calls, and presentations.  
• Leads paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction; may lead a project team.
• Engages in vendor and contract management by effectively coordinating resources within projects ensuring that deliverables, milestones, and business requirements associated with statements of work are being met.
• May supervise casual/seasonal and/or contractual staff; may also supervise two or more merit full-time positions* (*lower-level positions, not in this Business Analyst class series). The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. 
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to identify and resolve issues, risks, and challenges; prepares and executes a communications and training strategy.

This is expert level business analysis and consultation to develop structured business requirements for state agencies and related stakeholders, and design, implement, and evaluate solutions that align with the organization’s strategy, mission, goals, and objectives. In addition to the work performed by the Business Analyst II level, employees independently perform complex work with minimal supervision for a variety of large-scale process, product, and service redesign opportunities, and provides skilled operational support and leadership to solve business problems.  Examples of factors contributing to complexity include facilitating a wide-range of business requirements gathering sessions, mapping and evaluating integrated business processes, having ongoing operational responsibilities to address issues related to business processes as they arise, and defining a wide range of requirements to cover the features and functionalities needed across the enterprise to solve specific, critical, business challenges at a departmental or enterprise scale.

• Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.
• Serves as the business analysis expert to management, peers, and others, providing technical guidance, consultation, and recommendations on large-scale business process needs, challenges or opportunities that may have not been encountered before, requiring complex interpretation of state and federal laws, rules, regulations, standards, policies and procedures, and considering past decisions and precedents.
• Directly influences management decisions and direction by aligning process goals with agency or state-level goals or strategic plans.
• Leads and ensures the completion of multiple and complex business process analyses and other evaluative studies or projects simultaneously which includes establishing criteria to prioritize requirements across stakeholders, determining resources, and developing timelines and schedules for work efforts.
• Creates and interprets visual, statistical, and narrative reports demonstrating the performance of core processes and identification of variance, errors, and norms.
• Interprets research findings and analyses to identify challenges or areas of inconsistency that impact other business processes throughout state government and makes recommendations to management based on findings.
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to explain complex recommendations, influence management decisions, prioritize enhancements and improvements, and identify and resolve the most complex issues, risks, and challenges.

This level manages business analysis and consultation to develop structured business requirements for state agencies and related stakeholders, and design, implement, and evaluate solutions that align with the organization’s strategy, mission, goals, and objectives.  Work is distinguished from previous levels by managing and making decisions on behalf of an agency or at the state level as a business rules expert with significant input at the strategic policy level.  Employees are also responsible for bridging knowledge gaps between business and technical requirements for overall agency or state level processing and business workflow.

• Receives general direction and guidance from an administrative supervisor or higher in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives and manages daily operations.
• Manages business process analyses and other evaluative studies or projects on behalf of an agency or at the state level which includes developing, implementing, supervising, evaluating, and overseeing daily business analysis work and ensuring goals and objectives are met.   
• Has authority to make decisions in assigned business analysis areas that impact operations; work is performed independently with only the most complex matters requiring review and approval by administration.
• Participates in the development and implementation of strategic initiatives, operations, policies, procedures, and systems to meet business needs and requirements. 
• Analyzes new or revised state and federal laws, rules, and regulations and determines impacts on business processes and requirements.
• Effectively leads meetings, and develops and presents details to leadership and stakeholders, on business process improvement methods, project status or progress towards goals, and interpretation of risk and process analyses.  
• Participates in Request for Information (RFI)/Requests for Proposals (RFP) meetings and other work groups and provides ongoing vendor management, ensuring that business requirements and milestones are being delivered by contractors directly associated with continuous improvement initiatives.
• May supervise two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. 
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to make decisions on complex challenges, provide policy direction, and ensure all business needs and objectives are met.

This is the executive level responsible for administering business analysis and consultation operations at the agency or state level.  Work is distinguished from previous levels by making decisions on behalf of leadership as the top business analyst expert, serving as a member of an agency or state leadership team, and administering operations through lead and/or management staff that directly report to this class.  Employees provide skilled operational support and leadership to solve the most complex business problems and develop an overall governance and lifecycle strategy for managing business requirements.

• Receives general direction and guidance from an administrative supervisor or appointed official in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives and administers operations. 
• Administers business analysis and consultation operations at the agency or state level which includes developing, implementing, reviewing, and evaluating strategic initiatives, operations, policies, procedures, and systems to meet business needs and requirements. 
• Supervises two or more merit full time positions, at least one of which must be a lead and/or management level position.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Provides expertise, recommendations, and strategic direction to leadership and other high-level officials on the most complex challenges, advises on major policy issues, and is responsible for related communications. 
• Administers the complete lifecycle of major studies or projects typically lasting more than a year, involving multi-agency, statewide and/or vendor initiatives; meets legally binding deadlines; and manages project resources including the development and management of RFIs and RFPs.
• Reviews new or revised state and federal laws, rules, and regulations, and proposed legislation; determines impacts and implements changes.  
• Administers budgets, grants, and/or contracts.
• Communicates effectively with officials/top management, other state agencies, legislators, and others outside state government, to present recommendations on complex and controversial challenges, advise on major policy issues, develop strategic plans, and ensure all goals and objectives are met. 

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.    

• Knowledge of business analysis and continuous improvement methodologies and tools.
• Knowledge of the principles and practices of change and project management. 
• Knowledge of organizational structure, operations, and associated business processes of assigned agency/enterprise including applicable laws, rules, regulations, standards, policies, and procedures.
• Skill in developing business processes and requirements and eliciting improvement.
• Skill in conducting data analysis, statistical modeling, impact analysis, and measuring performance.  
• Skill in effective communication both orally and in writing.
• Skill in using computer software and automated information systems to research, review, evaluate, and report on data.
• Ability to apply analytical and problem-solving methods and techniques and use sound judgment to reach logical conclusions.
• Ability to set goals and meet deadlines in a fast-paced environment.
• Ability to resolve challenges independently and escalate as appropriate.
• Ability to prepare visual, statistical and narrative reports.
• Ability to establish and maintain effective working relationships.

• Knowledge of emerging trends and best practices in business analysis and continuous improvement methodologies and tools.
• Knowledge of the methods and techniques used to develop personas, end-user stories and model proposed solutions.
• Skill in leading business analyses, studies, and/or projects with agency and/or statewide impact.
• Skill in gathering and validating end user and customer requirements through various elicitation techniques.
• Skill in applying advanced business analysis and continuous improvement methods, tools, and standards.
• Skill in identifying and analyzing needs, requirements, issues, and challenges and recommending solutions based on best business practices and research.
• Ability to prepare and execute a communication and training strategy.
• Ability to provide on-the job training, guidance, and direction to staff.
• Ability to effectively lead a team and foster collaboration.  
• Ability to troubleshoot issues during and post-implementation.

• Knowledge of operating requirements of the assigned area including information system(s) and the consequences of modifications and enhancements.
• Knowledge of the principles and practices of budget, grant and/or contract management and control.
• Skill in providing expert guidance, consultation, and recommendations requiring the use of analytics and tools to forecast future outcomes and guide decision-making.
• Skill in designing, prioritizing and leading complex and large-scale business analyses, studies and/or projects that meet the State's mission, goals, and objectives.
• Skill in creating and presenting process, product, service, and data models for existing or proposed solutions to stakeholders and leaders.
• Skill in User Interface (UI) and User Experience (UX) design methods. 
• Skill in analyzing broad impacts of decisions on agency or state processes, products, and services, and recommending alternatives or solutions.
• Ability to prepare clear, concise, comprehensive, and informative visual, statistical and narrative reports.
• Ability to apply a multi-faceted approach to develop business requirements including focus groups, workshops, and prototyping.
• Ability to make critical decisions based on stakeholder input, available solutions, prospective outcomes, and impact. 

• Knowledge of the principles and practices of management.
• Knowledge of developing short- and long-range strategic plans.
• Skill in managing business analyses, studies and projects, and related resources that meet the State's mission, goals, and objectives.
• Skill in the preparation and presentation of complex technical subject matter.
• Skill in supervising project teams and/or staff.
• Skill in vendor and contract management.
• Ability to resolve conflict and reach consensus.
• Ability to effectively manage resources to meet planned objectives and initiatives.
• Ability to recognize and integrate diverse or conflicting priorities.

• Knowledge of best practices in operational excellence.
• Knowledge of operations management which includes planning, directing, coordinating, controlling, and evaluating operations through supervisors.
• Knowledge of the principles and practices of budget, grant and/or contract administration.
• Skill in developing short- and long-range strategic plans.
• Skill in developing and conducting the complete lifecycle of major studies or projects.
• Skill in establishing performance measures and monitoring performance.
• Ability to develop innovative approaches to research, analyze, and resolve complex challenges.
• Ability to communicate effectively with state, local, and federal agencies, and various elected/appointed officials.
• Ability to develop consensus and mediate diverse and opposing priorities.
• Ability to eliminate the most complex process bottlenecks, areas of inefficiency, and non-value-added activities.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Completion of a state-approved continuous improvement training program OR completion of a professional business analysis certification such as Certified Business Analysis Professional (CBAP), Project Management Institute – Professional Business Analysis (PMI-PBA), Certified Manager of Quality – Organizational Excellence (CMQ-OE), or Certified Quality Process Analyst (CQPA).
2. Three years’ experience in performing business analysis and continuous improvement work to develop business processes and requirements and elicit improvement using methodologies, tools, and standards such as Microsoft Visio, ARIS, User Interface (UI), User Experience (UX), systems thinking, business analysis governance standards and rules, product, and service requirements analysis, lifecycle management and/or lean value stream mapping. 
3. Three years’ experience in conducting studies, which includes evaluating operations, programs, services, policies, and procedures to determine efficiency, effectiveness, and whether goals and objectives are met and in compliance with laws, rules, regulations, policies, and procedures.
4. Two years’ experience in conducting data analysis, statistical modeling, impact, or root cause analysis, and recommending improvements based on findings.
5. One year of experience in designing, prioritizing, and defining the scope of business process analyses, studies, or projects including selecting appropriate business analysis methods and tools.