Project Manager I (#MAIB01)
$45,798.00 Yearly Min / $57,248.00 Yearly Mid / $68,698.00 Yearly Max

Project Manager II (#MAIB02)
$55,182.00 Yearly Min / $68,978.00 Yearly Mid / $82,774.00 Yearly Max

Project Manager III (#MAIB03)
$58,719.00 Yearly Min / $73,399.00 Yearly Mid / $88,079.00 Yearly Max

Project Manager IV (#MAIB04)
$66,489.00 Yearly Min / $83,111.00 Yearly Mid / $99,733.00 Yearly Max

Project Administrator (#MAIB05)
$75,286.00 Yearly Min / $94,107.00 Yearly Mid / $112,928.00 Yearly Max

Project Managers plan, design, evaluate, and ensure the successful delivery of projects for state agencies and related stakeholders in alignment with the organization’s strategy, mission, goals, and objectives.

Project Managers lead multiple projects at any given time, including strategic project portfolio management and stakeholder coordination. The range of projects the employee is involved in may vary widely in terms of functional areas, relying heavily on the guidance of the appropriate stakeholders and subject matter experts. Work often involves reviewing, evaluating, and determining specific courses of action to be taken, through collaboration with customers, business process owners, management, and end users, and in compliance with agency, state, and federal laws, rules, regulations, standards, policies, and procedures.  In addition, Project Managers may oversee or supervise the work of employees in other class series.  

Work is distinguished from other classes with project management components by the scope and impact of work performed as well as methodologies applied.  Employees perform project management work on behalf of an entire agency or enterprise impacting multiple divisions and/or agencies statewide.  Therefore, Project Managers are typically assigned to the agency or state level, but may also be assigned to a large, complex division.  Employees require an in-depth knowledge of project management methodologies and related methods, tools, and techniques such as:

• Predictive, hybrid, and adaptive methods
• Scope, risk, schedule, cost, resource, communications, procurement, quality, and integration management techniques and tools
• Project planning and other project lifecycle methodologies
• Project portfolio and program management
• Continuous improvement methodologies
• Project Management Institute (PMI) recognized methods 
• Microsoft Planner, Planview software suite, or other project management development tools
• Systems thinking, focused on clearly communicating concepts to relevant stakeholders, as they relate to different aspects of the enterprise 
• Application of project management principles, project tailoring, use of methods, models, and project artifacts, as well as stakeholder management techniques

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Manages the full lifecycle of State of Delaware projects from initiation through implementation including planning, designing, monitoring, and controlling requirements, costs, schedules, resources, staffing, testing, and quality assurance.

• Develops and obtains approval of activities as required based on the size, priority, complexity, and risk of the project.

• Selects, interprets, tailors, and utilizes predictive and adaptive project management tools and methods.

• Partners and collaborates with customers, business process owners, management, and end users to develop a detailed project plan considering the scope, risks, and requirements, prioritizes and organizes requirements for clarity and feasibility, and verifies the timing, quality, and cost of deliverables.

• Aligns project requirements, scope, and objectives with the overall business strategy and takes corrective action or makes adjustments to ensure all project milestones are completed in a timely manner.

• Measures project performance and conducts statistical and other analyses such as risk analysis and stakeholder analyses, addresses issues, risks, and change orders as they arise, and provides recommendations to stakeholders based on findings.

• Manages and monitors progress against the project plan to inform the project portfolio, and schedules status reviews including quality assurance and other assessments and process reviews.

• Integrates service delivery with lean continuous improvement, business analysis, and change management resources providing updates, information and coordinating project management activities as needed with program team members.

• Maintains effective lines of communication with customers, business process owners, management, and end users and ensures agreement to any project changes.

• Coordinates internal resources and vendors (contractors) for the execution of projects.

• Utilizes modern tools and software platforms for project management and adheres to a consistent approach for maintaining project management methods, models and artifacts. 

• Travels to various state office locations within Delaware as required.

• Prepares a variety of statistical, narrative, and other status or progress reports.

• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

• Performs other related duties as required.

The level of work for a Project Manager progresses based on an employee’s independence, size and scope of responsibilities, complexity of duties, decisions made, and required experience. 

This is experienced level project management work responsible for planning, designing, evaluating, and ensuring the successful delivery of projects for state agencies and related stakeholders in alignment with the organization’s strategy, mission, goals, and objectives. Work includes assisting with developing project charter elements, performing return on investment and effort estimates, setting deadlines, and defining success.  

• Receives general supervision from a technical or administrative supervisor; the supervisor provides general direction on all assignments, and regular review of progress, accuracy, and quality of work.  Supervisory advice or assistance is provided as needed.
• Reviews, evaluates, and recommends specific course of action on intermediate-scale projects and participates in complex projects.   
• Independently conducts analyses, quality assurance, and other assessments; determines impacts and presents relevant information to ensure supervisors or managers are informed on the status, risks, and issues.
• Participates in budget, grant and/or contract development and management related to projects assigned.
• May lead paraprofessional, professional, or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction. 
• Communicates effectively with technical and non-technical teams, subject matter experts, key-stakeholders, contractors, or others to gather and evaluate information, and to provide recommendations, guidance and direction.

This is advanced level project management work responsible for planning, designing, evaluating, and ensuring the successful delivery of projects for state agencies and related stakeholders in alignment with the organization’s strategy, mission, goals, and objectives.   In addition to work performed by the Project Manager I level, employees independently perform more complex work with minimal supervision and are well-versed in the assigned agency’s project needs, priorities, operations, goals, and objectives. Work includes preparing and completing project plans, achieving operational objectives by contributing recommendations to strategic plans, and meeting financial and operational milestones for project completion.  

• Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists employees with unusual situations.
• Reviews, evaluates, and recommends specific course of action on a variety of projects that have a broad impact, span multiple branches of government, and may involve opposing viewpoints, multiple laws, rules, and regulations and a range of possible solutions that contribute to complexity. 
• Plans, prioritizes and defines the scope of projects including selecting predictive, hybrid, adaptive, or other methods of project management based on analysis of each project’s scope, plan, goals, and outcomes.
• Designs project goals and success markers to measure performance, analyzes and resolves complex or sensitive issues, risks, or changes, determines impacts, and presents results to customers, internal or external management or stakeholders.
• Develops project charter elements, performs return on investment and effort estimates, sets deadlines, and defines success.
• Leads paraprofessional, professional, or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction; may lead a project team.
• Engages in vendor and contract management by effectively coordinating resources within projects ensuring that deliverables, milestones, and business requirements associated with statements of work are being met.
• May supervise casual/seasonal and/or contractual staff; may also supervise two or more merit full-time positions* (*lower-level positions, not in this Project Management class series). The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. 
• Communicates effectively with technical and non-technical teams, subject matter experts, key-stakeholders, contractors, or others to identify and resolve issues and risks; and develops and adheres to an effective communications plan.

This is expert level project management work responsible for planning, designing, evaluating, and ensuring the successful delivery of projects for state agencies and related stakeholders in alignment with the organization’s strategy, mission, goals, and objectives. In addition to the work performed by the Project Manager II level, employees independently perform complex work with minimal supervision for a variety of large-scale projects, and provide skilled project management support and leadership to resolve problems and ensure successful implementation.  Examples of factors contributing to complexity include facilitating and managing diverse projects, aligning project objectives with operational objectives, having ongoing operational responsibilities to address issues related to projects as they arise, and defining a wide range of requirements to cover the features and functionalities needed across the enterprise to solve specific, critical, business challenges at a departmental or enterprise scale.

• Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists employees with unusual situations.
• Serves as a project management expert to management, peers, and others, providing technical guidance, consultation, and recommendations on large-scale project needs, issues, or opportunities that may have not been encountered before, requiring complex interpretation of state and federal laws, rules, regulations, standards, policies, and procedures, and considering past decisions and precedents. 
• Directly influences management decisions and direction by aligning project portfolio goals with agency or state-level goals or strategic plan. 
• Leads project and ongoing operations teams that may include other project managers, business and lean continuous improvement analysts, change management specialists, operations management, and technical and non-technical subject matter experts.
• Creates and interprets statistical, narrative, and other status or progress reports, develops risk, issue, and change control plans, and leads in the resolution of findings in these areas. 
• Interprets project objectives, metrics, and other research findings to identify systemic opportunities for alignment throughout state government.  Makes recommendations to management based on findings.
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to explain complex recommendations, influence management decisions, prioritize projects and improvements, and identify and resolve the most complex issues and risks.

This level manages the successful delivery of projects across a wide range of focus areas for state agencies and related stakeholders in alignment with the organization’s strategy, mission, goals, and objectives.  Work is distinguished from previous levels by managing and making decisions on behalf of an agency or at the state level as a project management expert with significant input at the strategic policy level.    

• Receives general direction and guidance from an administrative supervisor or higher in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives and manages daily operations.
• Manages project and program portfolios on behalf of an agency or at the state level which includes the development, implementation, supervision, evaluation, and oversight of portfolios and their associated performance, resources, risk, and workflow, and ensuring projects and programs are delivered on time, according to budget, and meet quality standards. 
• Has authority to make decisions in project management areas that impact operations; work is performed independently with only the most complex matters requiring review and approval by administration.
• Participates in the development and implementation of strategic initiatives, operations, policies, procedures, and systems to meet project management needs and requirements.
• Analyzes new or revised state and federal laws, rules, and regulations and determines impacts on projects, stakeholders, and related requirements.
• Effectively leads meetings, and develops and presents details to leadership and stakeholders, on project status, progress on goals, risk analyses, and stakeholder engagement plans.
• Participates in Request for Information (RFI)/Requests for Proposals (RFP) meetings and other work groups and provides ongoing vendor management, ensuring that project requirements and milestones are being delivered by contractors.
• May supervise two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. 
• Communicates effectively with technical and non-technical teams, subject matter experts, key stakeholders, contractors, or others to make decisions on complex risks, issues, and project changes, provide policy direction, and ensure all project needs, deliverables, and objectives are met.

This is the executive level responsible for administering the successful delivery of project management operations at the agency or the state level.  Work is distinguished from previous levels by making final decisions on behalf of leadership as the top project management expert, serving as a member of an agency or state leadership team, and administering operations through lead and/or management staff that directly report to this class.  Employees provide skilled operational support and leadership to solve the most complex issues, bridge knowledge gaps between business and technical requirements for overall project alignment and develop an overall governance and lifecycle strategy for managing project requirements.

• Receives general direction and guidance from an administrative supervisor or appointed official in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives and administers operations. 
• Administers project and program portfolios through lead/management staff at the agency or state level which includes developing, implementing, reviewing, and evaluating strategic initiatives, operations, policies, procedures, and communication plans, ensuring projects and programs are delivered on time, according to budget, and meet quality standards. 
• Supervises two or more merit full time positions, at least one of which must be a lead and/or management level position.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Provides expertise, recommendations, and strategic direction to leadership and other high-level officials on the most complex issues and risks, advises on major policy issues, and establishes comprehensive strategies for identifying, assessing, reporting, managing, and mitigating risk for projects.
• Administers the complete lifecycle of major projects typically lasting more than a year, involving multi-agency, statewide and/or vendor initiatives; meets legally binding deadlines; and manages project resources including the development and management of RFIs and RFPs.
• Develops performance measurement systems including criteria to evaluate proposals and other pertinent information related to project assignments.
• Administers budget, grants and/or contracts associated with projects, and reports the status to customers, project sponsors and owners.
• Communicates effectively with officials/top management, other state agencies, legislators, and others outside state government, to present recommendations on complex and controversial issues, advise on major policy issues, develop strategic plans, and ensure all goals and objectives are met. 

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.

• Knowledge of predictive and adaptive project management methodologies and related project management tools.
• Knowledge of the principles and practices of continuous improvement, business analysis and change management.
• Knowledge of organizational structure, operations, and associated business processes of assigned agency/enterprise including applicable laws, rules, regulations, standards, policies, and procedures.
• Skill in developing and maintaining detailed project plans, charter, stakeholder analyses, and work breakdown structures. 
• Skill in facilitating project meetings to elicit information and define business processes and requirements.  
• Skill in conducting statistical and other analyses to measure performance including project health, status, and outcomes.
• Skill in effective communication both orally and in writing and making presentations.
• Skill in using project management software and automated information systems to research, review, evaluate, and report on data.
• Ability to apply analytical and problem-solving methods and techniques and use sound judgment to reach logical conclusions.
• Ability to set goals and meet deadlines in a fast-paced environment.
• Ability to resolve challenges independently and escalate as appropriate.
• Ability to prepare statistical, narrative, and progress/status reports.
• Ability to establish and maintain effective working relationships.

• Knowledge of emerging trends and best practices in project management methodologies and tools.
• Skill in applying advanced project management methods, tools, and techniques. 
• Skill in leading the full lifecycle of projects from initiation through implementation with agency and/or statewide impact.
• Skill in identifying and analyzing needs, requirements, issues, and challenges and recommending solutions based on best business practices and research.
• Ability to prepare and adhere to communication plans and strategies.
• Ability to effectively lead a project team and foster collaboration.  
• Ability to provide on-the job training, guidance, and direction to staff.
• Ability to troubleshoot issues during and post-implementation.
• Ability to deliver information effectively in a variety of settings.
• Ability to successfully plan, define, sequence and control project quality, resources, scope, schedule, and costs, and recommend corrective action.

• Knowledge of project and program portfolio management.
• Knowledge of the principles and practices of budget, grant or contract management and control.
• Skill in providing guidance, consultation, and recommendations requiring project management expertise.
• Skill in designing, prioritizing and leading complex and large-scale projects that meet the State's mission, goals, and objectives.
• Skill in anticipating and documenting project change requests, issues, and risks.
• Skill in analyzing and resolving the most complex needs and challenges by applying various methodologies and consulting with other technical and non-technical experts.
• Skill in analyzing broad impacts of decisions on agency or state processes, products, and services, and recommending alternatives or solutions. 
• Skill in the collection, analysis, evaluation, and presentation of data from a variety of sources.
• Ability to apply a multi-faceted approach to define business requirements and manage projects. 
• Ability to make critical decisions based on stakeholder input, available solutions, prospective outcomes, and impact. 

• Knowledge of developing short- and long-range strategic plans.
• Skill in project and program portfolio management. 
• Skill in managing the full lifecycle of projects and related resources that meet the State's mission, goals, and objectives.
• Skill in developing and making presentations to leadership and stakeholders on project status, progress, resolving issues/risk, or other project matters.   
• Skill in supervising project teams and/or staff.
• Ability to resolve conflict and reach consensus.
• Ability to effectively manage resources to meet planned objectives and initiatives.
• Ability to recognize and integrate diverse or conflicting priorities.

• Knowledge of the principles and practices of project and program portfolio administration.
• Knowledge of operations management which includes planning, directing, coordinating, controlling, and evaluating operations through supervisors.
• Knowledge of the principles and practices of budget, grant and/or contract administration.
• Skill in developing short- and long-range strategic plans.
• Skill in developing performance measurement systems to evaluate project health, status, and outcomes.
• Skill in developing detailed workplans, stakeholder analyses, and directing project tasks and team members.
• Ability to develop innovative approaches to research, analyze, and resolve complex challenges.
• Ability to communicate effectively with state, local, and federal agencies, and various elected/appointed officials.
• Ability to make decisions, including to cancel or post-pone projects, at the agency or state level.
• Ability to develop consensus and mediate diverse and opposing priorities.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Completion of a state-approved continuous improvement training program OR completion of a professional project management certification such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM). 
2. Three years’ experience in project management such as planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on the status of projects.
3. Three years' experience in facilitating project meetings to elicit information, define business processes and requirements, and monitor the progress/status of projects.  
4. Two years’ experience in conducting statistical and other analyses to measure project performance including project health, status, and outcomes, and recommending improvements based on findings.
5. One year of experience in designing, prioritizing, and defining the scope of projects including selecting appropriate project management tools, methods, and techniques.