This class is responsible for planning, developing, implementing, directing, and evaluating statewide vehicle services.
Nature and Scope
The class incumbent reports to the Division Director and is responsible for planning, developing, implementing, directing, and evaluating statewide programs for vehicle safety and exhaust emission inspections, titles, registrations, motorcycle safety, and uninsured motorists. The class incumbent is also responsible for supervising investigations of potential violations of laws, rules, and regulations governing titles, registrations, and vehicle dealerships. Work also includes developing policies and procedures regarding licensing of dealerships and conducting hearings involving alleged violations of new and used car, trailer, recreational vehicle, and mobile home dealers. The class incumbent also provides direction and guidance to Motor Vehicle Lane Managers and their staff in the implementation of vehicle services programs at three branch lanes. Principal contacts are with all levels of vehicle services personnel to monitor and evaluate the delivery of services; provide technical direction; and resolve operational, technical, and personnel problems. Additional contacts are with vehicle dealerships, trucking and vehicle leasing companies, financing companies, media, state agencies, other states’ motor vehicle agencies, attorneys, court and law enforcement officials, the public, and the General Assembly.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Monitors, evaluates, and analyzes statewide vehicle services operations by reviewing statistical activity reports, interacting with employees and customers, and investigating complaints or charges to determine compliance with regulatory requirements, efficiency, and effectiveness of services and uniformity of procedures.
Plans and directs vehicle services operations by recommending and implementing new/revised policies, procedures, and programs and advising staff on technical, legal, personnel, and operational problems.
Interfaces orally and in writing with the public, attorneys, law enforcement, media, court officials, vehicle dealerships, finance companies, state agencies, other states’ motor vehicle agencies, and trucking and leasing companies to gather information; increase public awareness; provide interpretations and explanations of laws, regulations, policies, and procedures; resolve problems; and render decisions not specifically prescribed by statutory or regulatory requirements.
Plans, assigns, reviews, and evaluates the work of subordinate personnel.
Develops, prepares, justifies, and controls the Vehicle Services budget.
Drafts legislation and reviews; evaluates and analyzes proposed and newly enacted laws; and advises the Division Director on the feasibility of implementation and impact on current laws, rules, regulations, programs, and operations.
Develops policies and procedures regarding the licensing of dealerships.
Conducts hearings involving alleged law violations by vehicle dealerships; presents facts; explains laws, rules, and regulations; and renders decisions such as suspending/rescinding dealerships’ licenses and suspending temporary license plate or dealer plate privileges for proven violations.
Develops and evaluates training programs for service employees.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the state and federal laws, rules, regulations, policies, and procedures governing safety and emissions inspections, titles, registrations, and uninsured motorists.
Knowledge of the principles, practices, and theories of administration and management.
Knowledge of the principles, practices, and techniques of program planning, design, and evaluation.
Knowledge of the principles and practices of staff supervision.
Knowledge of the organization, functions, programs, responsibilities, and procedures vehicle services.
Knowledge of the principles, practices, and methods of budget preparation, analysis, and control.
Skill in effective written and oral communications.
Skill in establishing and maintaining effective working relationships with a variety of people in various work situations.
Skill in the interpretation, explanation, and application of motor vehicle inspection, title, and registration laws, rules, regulations, policies, and procedures.
Skill in organizing, directing, and coordinating people and functions.
Ability to evaluate and analyze laws, regulations, policies, procedures, programs, and operations and recommend and implement changes.
JOB REQUIREMENTS for Chief of Vehicle Services Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
Six montsh experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
Six months experience in planning, developing, implementing and evaluating programs.
Six months experience in developing policies and procedures.
Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.