Behavioral Health Case Manager I (#MDDR01)
$38,010.00 Yearly Min / $47,513.00 Yearly Mid / $57,016.00 Yearly Max

Behavioral Health Case Manager II (#MDDR02)
$40,446.00 Yearly Min / $50,558.00 Yearly Mid / $60,670.00 Yearly Max

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Summary Statement

A Behavioral Health Case Manager I provides entry level case management and eligibility determination work in a behavioral health or institutional setting, assisting individuals with developmental disabilities, physical or mental illness or those struggling with addiction, in meeting personal, social, health, emotional, or financial needs and achieving personal independence compatible with generally accepted norms.

Nature and Scope

Employees are responsible for monitoring cases and coordinating with providers, resources, and services. Work requires evaluative thinking while applying basic skills in health and human service case management principles, practices, methods, and techniques, requiring evaluative thinking under close supervision from a technical supervisor. The supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. An employee in this class carries a smaller case load, and while exposed to all duties of the position, is given considerable guidance with supervisory advice or assistance that is readily available. Employees interact with behavioral health professionals, state, and private community service organizations, schools, courts, and/or police.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.

Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.

Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.

Prepares narrative, statistical reports, and court reports as necessary.

Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.

Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals.

Appears at court proceedings as required testifying to the social and environmental issues affecting the client.

Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.

Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Performs other related duties as required.

Knowledge, Skills and Abilities

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.

Knowledge of child, adolescent and adult behavioral health.
Knowledge of mental and emotional disorders and the social, economic, and psychological implications and behavioral impact.
Knowledge of family dynamics and reactions to developmental disabilities and mental illness.
Knowledge of the principles, practices, methods, and techniques of health and human service work and case management.
Knowledge of availability, role, and functions of human service and community resources.
Knowledge of eligibility and other applicable agency, state, or federal laws, rules, regulations, standards, policies, and procedures.
Knowledge of interviewing methods and techniques.
Skill in writing, and preparing case histories, summaries, logs, reports, and records.
Skill in using computer software and automated information systems to enter, update, retrieve, and report on data in compliance with federal or state reporting requirements.
Ability to interpret and explain applicable rules and regulations.
Ability to deal constructively with aggressiveness, hostility, and other emotional attitudes.
Ability to prepare narrative and statistical reports.
Ability to maintain effective working relationships with clients, families, other service agencies, public and private, as well as state and federal regulatory agencies.

Job Requirements

JOB REQUIREMENTS for Behavioral Health Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
Knowledge of providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
Knowledge of case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Knowledge of interpreting laws, rules, regulations, standards, policies, and procedures.
Knowledge of narrative report writing.