A class incumbent is responsible for overseeing the provision of employment training services to applicants and employers in an assigned region to ensure effective, efficient delivery of services in accordance with applicable regulations and policies.
Nature and Scope
A class incumbent functions with direction from the Employment and Training Service Delivery Manager and is involved in overseeing and directing the staff responsible for delivering various employment and training services. Typical contacts are with applicants, employers, employer groups, community leaders and agencies to resolve serious complaints, respond to inquiries and market the services of the Employment and Training Division. In addition, the incumbent frequently has contact with other department/division units to exchange information and resolve problems. A class incumbent participates with other managers to ensure the effective delivery of employment and training services.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Plan, direct, coordinate and manage the delivery of a variety of employment and training services to clients and employers to ensure that current needs are being met by existing programs.
Direct the daily operation of the area office by developing schedules and overseeing work assignments to meet normal operating demands and special applicant and/or employer peak load demands.
Plan, assign, review, evaluate the work of staff providing employment and training services to clients and employers; provide training and technical guidance.
Evaluate program operations in order to determine progress/problems regarding the delivery of a variety services to clients; recommend/implement operational changes and/or revision of policies as needed.
Prepare a variety of monthly and special reports on special and ongoing program activities.
Participate in the development of program plans, policies and procedures, and other issues affecting the delivery of services.
Approve invoices, bills, reports and contracts of area office staff for compliance with departmental procedures and the principles of good management; reconcile improper entries.
Handle serious client, employer and/or general public complaints.
Confer with division administrators, managers and technical staff on plans, budgets, administrative issues, policies, personnel and other matters affecting the delivery of services.
Work with community leaders, educational officials, public agencies and employer groups to facilitate understanding of the services offered and to obtain ideas on improving the delivery of services.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of service delivery concepts and procedures.
Knowledge of federal and state laws, rules and regulations pertaining to employment and training programs.
Knowledge of office management.
Knowledge of labor market conditions and trends as related to labor supply and demand of the assigned area.
Skill to communicate effectively both orally and in writing.
Skill in supervision, planning, organization and problem solving.
Ability to handle difficult situations with hostile applicants.
Ability to understand, apply, and explain federal and state laws, rules, and regulations pertaining to employment and training programs.
Ability of oversee, coordinate, and integrate the delivery of a variety of employment and training services.
Ability to evaluate program operations and recommend revisions to ensure that services meet community needs.
Ability to establish and maintain effective working relationships with associates, subordinate staff, representatives from employer groups and public and private agencies, and the general public.
Ability to analyze data and make sound recommendations and decisions.
JOB REQUIREMENTS for Employment and Training Area Operations Manager Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Six months experience in developing policies or procedures.
Six months experience in narrative report writing.