A class incumbent directs and coordinates the activities of the staff involved in the monetary determinations of claims and the processing of federal and combined wage claims to meet accuracy and timeliness guidelines.
Supervises 4-6 employees.
Nature and Scope
A class incumbent performs with direction from an administrative superior. Other positions reporting in at this level include the Unemployment Insurance UI Local Office Managers, and the Interstate Liable Claims Office Supervisor. The incumbent is responsible for overseeing the calculation of the amount of monetary benefits due claimants, the processing of federal and combined wage claims as well as the coordination of activities among other divisional operations related to claims filing and processing functions. This position is also responsible for seeing that internal security regulations are enforced since monetary determinations of benefits are generated by this unit. A significant aspect of this position is to be both a program supervisor and a program technician.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Direct and coordinate the daily work of the technical and clerical staff responsible for making monetary eligibility determinations and processing federal and combined wage claims: plan, assign and review work, evaluate employees.
Train employees in proper work methods and on changes in unemployment compensation laws, guidelines, and office procedures.
Authorize the monetary eligibility of State and Federal claims by calculating the wage credits and then determining the weekly and maximum benefit amounts.
Interpret and direct the application of new and revised policies and procedures.
Review and authorize potential charges to other states involved in combined wage claims with Delaware as the paying state.
Review and authorize potential tax charge statements to reimbursable employers, i.e. claims involving state, public and non-profit employers.
Assist Local Office Managers and their staff in interpreting the more complex areas of unemployment compensation law and regulations.
Identify divisional problems and make recommendations for improvement or modification to superior.
Participates in divisional management work groups, and task forces to review current regulations and procedures, develop new office policies, procedures, and make recommendations regarding the utilization of manpower.
Notify the local offices regarding invalid and cancelled claims, overpayments, adjustments, and incomplete data.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of unemployment insurance laws and regulations.
Knowledge of operational practices, policies, and procedures in the unit as well as in the entire division.
Knowledge of department internal security regulations.
Knowledge of computer formatting and data entry.
Skill in supervision, planning and organization.
Skill in effective oral and written communication.
Skill in basic mathematics to calculate benefits, charges to employers, and adjustments.
Skill in analyzing data to make sound recommendations.
Skill in needs assessments and problem solving.
Skill in interviewing clients to elicit sensitive information.
Ability to supervise others to achieve timely and accurate results.
Ability to interpret complex laws and regulations.
JOB REQUIREMENTS for Unemployment Insurance Benefits Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
Six months experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
Knowledge of quality improvement which includes evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.