This class is responsible for supervising the operations of museum/historic sites and visitor services.
Nature and Scope
This class reports to an administrative superior and is responsible for overseeing and maintaining the daily operations of museums/historic sites. Work includes managing merit/contractual/tenant/seasonal staff, interpretive activities, staff training, receipt of revenues, operational reports, security, grounds/facilities maintenance, site usage and housekeeping. An incumbent oversees all museum/historic site gift shops as it relates to displays, inventory, reconciling cash deposits and credit card sales and donations. Incumbents develop interpretative tours by conducting and summarizing site history research and/or using research conducted by Curators pertaining to artifacts/collections. Incumbents assist Curators with exhibit creation/installation and the development of educational programs by conducting research, analyzing historic objects/sites/buildings and artifacts and incorporating State Education Content Standards. Topics interpreted include but are not limited to archaeology, architecture, history, government, decorative arts, and period culture. Principle contacts are with Curators, city/State/ national/international officials, researchers, historical societies, tourism commissions, vendors, the education community and visitors to coordinate and schedule tours, meetings, special events and curatorial activities and to resolve operational problems.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Plans, assigns, reviews and evaluates the work of subordinate personnel; interviews job applicants and recommends hiring; establishes and conducts staff development sessions, e.g., tour content, professional communication techniques, etc. to enhance services provided.
Monitors and evaluates museum/historic site operations and maintains liaison with tenants, special interest groups, community and government officials, contractors and others. Reports daily operational activities/problems to museum administrators/curators. Monitors procedures for handling revenues. Recommends and implements new/revised policies, procedures and activities.
Develops interpretative, creative, and age appropriate tour programs of historic sites including brochures and guides. Participates with Curators in the planning, research, development and implementation of education outreach activities and proposals for thematic tours that complement the goals and objectives of the Division.
Coordinates activities with Curators regarding exhibit installation, site furnishing plans, collections conservation, revising/ supplementing interpretative activities and other curatorial functions.
Assists with the development of community based special events and celebrations by networking with community leaders, service organizations, special interest groups, historical societies and actively participating in planning meetings and coordinating functions.
Schedules tours of the museums/historic sites, assesses special needs for group tours, and oversees the surveillance of visitors, buildings and contents. May conduct guided tours of museums/historic sites.
Conducts museum related activities such as preparing and conducting presentations, press releases, proposing draft designs for promotional and marketing materials, participating in pre-bid meetings and contractual progress meetings, and assisting with the development of exhibits.
Prepares and writes a variety of operational reports such as sales, visitation, staff schedules, etc., using established forms or formats.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of supervisory principles, practices and techniques.
Knowledge of managing museum/historic site operations and functions.
Knowledge of state museums policies, procedures and regulations pertaining to museum/historic site operations and functions.
Knowledge of museum, historic site and/or historic site conference center professional standards, practices, ethics, procedures and techniques.
Knowledge of visitor services and museum professional standards for developing and conducting tours and interpretation of the museum building, site exhibit and/or collections.
Knowledge of American history, Delaware history, cultural history or closely related field.
Knowledge of principles and practices of retail sales and the associated display, marketing and purchasing.
Knowledge of the methods and techniques for conducting historical research.
Knowledge of the principles and practices of historic site Conference Center operations.
Skill in oral and written communications and interpersonal skills.
Ability to conduct historical research for interpretation, presentation, exhibits.
Ability to present information clearly and concisely.
Ability to organize, coordinate and direct groups, tenants, contractors as well as handling simultaneous multiple projects and functions.
Ability to control groups.
Ability to maintain museum security.
Ability to resolve problems.
Ability to assess operational needs for personnel, supplies, material and equipment.
Ability to communicate effectively.
JOB REQUIREMENTS for Museum/Historic Site Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in public relations, media relations or communications such as establishing and promoting a positive image with the public, informing or influencing specific audiences through the use of internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
Six months experience in museum practices such as collection management, research, exhibit design, management and handling of collections, preservation or maintenance of historic buildings, conducting museum educational programs or tours.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.