This class is responsible for operating communications and office equipment and eliciting, disseminating and maintaining a variety of information/data.
Nature and Scope
This class reports to an administrative superior. The work involves receiving calls regarding complaints, incidents and requests for information, eliciting the necessary information, answering questions or disseminating the information to the appropriate officer, supervisor, other sections, divisions and/or agencies. The class is also responsible for providing support by performing data entry, generating reports and conducting background checks and Freedom of Information Act searches. Principal contacts are with officers, supervisors, management, other sections, divisions, agencies and the public.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident.
Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities.
Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations.
Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information.
Conducts background checks and (FOIA) Freedom of Information Act searches.
Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of section operations, program, policies and procedures.
Knowledge of applicable State and Federal laws and regulations.
Knowledge of Federal Communications Commission's (FCC) rules and regulations
and confidential code signals (10 codes).
Skill in operating communications equipment and a variety of office machines and equipment such as computer, typewriter and copier.
Skill in the use of applicable information systems.
Skill in eliciting and disseminating accurate information efficiently.
Skill in effective communication when dealing with irate callers/complaints tactfully and courteously, incidents involving injuries, etc. in stressful situations.
Ability to recognize errors in source documents and obtain correct information.
Ability to input data quickly and accurately.
JOB REQUIREMENTS for Communications Dispatcher Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
Knowledge of applying laws, rules, regulations, standards, policies and procedures.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.