Social Services County Operations Manager I

Regional Administrator

Recruitment #011310-MDDM02-370600

Summary Statement

A class incumbent is responsible for managing a multifaceted social services program on a countywide basis.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives.
  • Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives.  Oversees the implementation of same.  Ensure policies and procedures provide for effective delivery of services.
  • Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.
  • Participates as a member of senior management staff in examining statewide needs and issues.
  • Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods.
  • Works with other state, community or private social service providers to ensure quality services to clients.
  • Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

Job Requirements

JOB REQUIREMENTS for Social Services County Operations Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field. 
  2. Experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families. 
  4. Experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
  5. Experience in developing policies and procedures. 
  6. Experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Conditions of Hire

As a conditional hire you must possess a drivers license.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.   


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application is evaluated based upon a rating of training and experience.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.