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Quality Assurance Engineer #2206-230200-01

Date Opened
Wednesday, October 05, 2022 9:00 AM
Close Date
Wednesday, March 01, 2023 10:00 AM
Charlotte Area Transit
  • $68,043 - $76,000/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Quality Assurance Engineer plans, organizes, administers, and evaluates QA programs and processes for the Charlotte Area Transit System.

  • Writes and revises procedures
  • Schedules and performs audits of internal activities, consultants, contractors, and suppliers
  • Performs other work as needed or as assigned by the Quality Assurance Manager
  • Works with CATS Management and all levels of CATS staff, consultant staff representatives, contractors and suppliers, and other organizations retained to implement transit capital projects and programs
  • Solves process problems and implements process improvements 
This position requires occasional work outside of normal business hours (8:00 am to 5:00 pm).

Major Duties and Responsibilities

  • Perform internal and external quality audits
  • Monitor and evaluate Quality Plan implementation and effectiveness
  • Investigate quality complaints, audit findings, and review action taken to eliminate the causes of such complaints
  • Support failure investigations, using root cause analysis tools, and proposing/implementing corrective actions
  • Promote use of statistical analysis for determination of improvements
  • Drive for continuous improvement. Facilitate personnel to find root causes of issues and translate them into lessons learned. Enable competence leads/owners to translate lessons learned into guidelines, operations/maintenance rules, or process improvements.
  • Assist in the development of quality assurance procedures
  • Assist in administration of document management system, including distribution and control of quality documents
  • Consult and interact with contractors/suppliers on quality assurance/quality control activities and review their reports
  • Consult and work with operations staff to establish QA requirements for startup activities including overhauls, testing, training, and commissioning requirements
  • Ensure that consultant and contractor Quality Plans are in place, being followed, and meeting contract requirements
  • Review/prepare reports concerning the results of investigations, repairs, nonconformances and corrective actions 
  • Chair Rail Operations Change Control Board committee; serve on various committees including Safety and Security Review committee to provide guidance related to QA issues
  • Develops and maintains quality control programs and processes; tool calibration management, verify equipment is calibrated as required and calibrations are documented in accordance with requirements
  • Coordinate with safety management and personnel to assist in Safety Management System implementation
  • Identify and assess the QA requirements for equipment maintenance
  • Observe routine activities to assure compliance with established procedures
  • Organize and conduct QA training sessions
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the agency safety plan.
  • Perform other duties as assigned

Knowledge, Skills & Abilities

  • Thorough knowledge of quality auditing practices, ISO procedures, and requirements
  • Ability to perform periodic audits of contractor, supplier and maintenance activities
  • Knowledge of how to administer quality plans for individual capital projects per FTA requirements
  • Ability to prioritize, organize and demonstrate strong attention to detail
  • Ability to handle conflict and deal well with internal and external customers
  • Excellent interpersonal, communication, writing and presentation skills
  • Ability to work as part of a team
  • Ability to work with minimum supervision
  • Computer literate, knowledge of Windows, word processing and spreadsheet software
  • Ability to evaluate and research processes, and to recommend alternatives
  • Ability to interact and communicate with all levels of staff personnel, including Supervisors, Technicians, Material Control and intra-department personnel
  • Strong organizational and prioritization skills required

 Physical Requirements:

  • Work is primarily sedentary in nature but will involve visits to contractor’s or City work sites where employee may be exposed to noise, dust fumes, and solvents.  May walk on slippery/uneven surfaces.  
  • Transition between standing, walking and sitting at varying lengths of time 
  • Climbing, kneeling/squatting, carrying or crawling


Sensory Requirements:

  • Touch
  • Hearing
  • Vision (distance, near, and peripheral)
  • Depth perception


General Information:

  • Must have a valid driver’s license and be able to obtain and maintain a City driving permit.

Preferred Qualification

Certification as a Quality Engineer or Quality Auditor by the American Society for Quality preferred.  Five years of experience in Quality Assurance or related field preferred.  Experience in public transit QA environment highly desired.

Minimum Qualifications

Bachelor’s degree with three years of relevant work experience in a related engineering field or Quality Assurance.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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