The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Quality Assurance
Engineer plans, organizes, administers, and evaluates QA programs and
processes for the Charlotte Area Transit System.
- Writes and revises procedures
- Schedules and performs audits of internal
activities, consultants, contractors, and suppliers
- Performs other work as needed or as
assigned by the Quality Assurance Manager
- Works with CATS Management and all levels
of CATS staff, consultant staff representatives, contractors and
suppliers, and other organizations retained to implement transit capital
projects and programs
- Solves process problems and implements
This position requires occasional work outside of normal business hours (8:00 am to 5:00 pm).
Major Duties and Responsibilities
internal and external quality audits
and evaluate Quality Plan implementation and effectiveness
quality complaints, audit findings, and review action taken to eliminate the
causes of such complaints
- Support failure
investigations, using root cause analysis tools, and proposing/implementing
use of statistical analysis for determination of improvements
- Drive for continuous improvement. Facilitate personnel to
find root causes of issues and translate them into lessons learned. Enable
competence leads/owners to translate lessons learned into guidelines,
operations/maintenance rules, or process improvements.
in the development of quality assurance procedures
in administration of document management system, including distribution and
control of quality documents
and interact with contractors/suppliers on quality assurance/quality control
activities and review their reports
and work with operations staff to establish QA requirements for startup
activities including overhauls, testing, training, and commissioning
that consultant and contractor Quality Plans are in place, being followed, and
meeting contract requirements
reports concerning the results of investigations, repairs, nonconformances and
Rail Operations Change Control Board committee; serve on various committees
including Safety and Security Review committee to provide guidance related to
- Develops and
maintains quality control programs and processes; tool calibration management, verify
equipment is calibrated as required and calibrations are documented in
accordance with requirements
with safety management and personnel to assist in Safety Management System
and assess the QA requirements for equipment maintenance
routine activities to assure compliance with established procedures
and conduct QA training sessions
- As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the agency safety plan.
- Perform other duties as
Knowledge, Skills & Abilities
knowledge of quality auditing practices, ISO procedures, and requirements
to perform periodic audits of contractor, supplier and maintenance activities
of how to administer quality plans for individual capital projects per FTA
to prioritize, organize and demonstrate strong attention to detail
to handle conflict and deal well with internal and external customers
interpersonal, communication, writing and presentation skills
to work as part of a team
to work with minimum supervision
literate, knowledge of Windows, word processing and spreadsheet software
to evaluate and research processes, and to recommend alternatives
to interact and communicate with all levels of staff personnel, including
Supervisors, Technicians, Material Control and intra-department personnel
organizational and prioritization skills required
- Work is primarily sedentary in
nature but will involve visits to contractor’s or City work sites where
employee may be exposed to noise, dust fumes, and solvents. May walk on slippery/uneven
- Transition between standing,
walking and sitting at varying lengths of time
- Climbing, kneeling/squatting,
carrying or crawling
(distance, near, and peripheral)
- Must have a valid driver’s license
and be able to obtain and maintain a City driving permit.
Certification as a
Quality Engineer or Quality Auditor by the American Society for Quality
preferred. Five years of experience in Quality Assurance or related field
preferred. Experience in public transit QA environment highly desired.
Bachelor’s degree with three
years of relevant work experience in a related engineering field or Quality
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.