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Civil Rights Specialist ADA/LEP Programs #2301-351600-01

Business Inclusion Specialist

Date Opened
Tuesday, February 07, 2023 10:30 AM
Close Date
Tuesday, February 21, 2023 11:59 PM
  • $57,100.00 - $74,942.00/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position is based at Charlotte Douglas International Airport and provides support for the federally mandated Limited English Proficiency (LEP) Program, Americans with Disabilities Act (ADA) and Title VI. This position reports to the Office of Civil Rights – ADA Coordinator and requires considerable initiative, contact with the public and critical thinking.

Major Duties and Responsibilities

1) Assist with researching, collecting and analyzing updated and expanded census data in accordance with LEP Program requirements.
2) Work with ADA Coordinator to communicate with internal and external stakeholders (i.e. City, Airlines, TSA, and other airport tenants) 
3) Maintain organized documentation and compliance regulations library
4) Participate in routine terminal and building assessments to ensure compliance with the ADA and LEP Programs. Create corrective action plan for items that need to be brought into compliance.
5) Organize, lead and participate in special events and community meetings in accordance with Title VI community action plan.
6) Participate in organizations and events that promote and support ADA/LEP inclusion initiatives. 
7) Respond to general questions and concerns from passengers and the public.
8) Assist the public with reasonable accommodations requests as needed.
9) Assist with developing and implementing new initiatives for both the LEP and ADA Programs.
10) Identify and coordinate translation of documents to languages other than English
11) Monitor and submit updates to Airport website for Programs as needed
12) Perform other duties as necessary.

Knowledge, Skills & Abilities

Knowledge of Americans with Disabilities Act (ADA) & Title VI of the Civil Rights Act of 1964 preferred.
Ability to conduct research, plan and execute initiatives.
Must be proficient in Excel, Word and other MS Office Programs with the ability to learn new programs quickly. Experience utilizing database programs and ability to access information from the Internet and Intranet.
Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships.
Proficient organizational skills required.
Ability to prioritize and execute tasks in a timely manner.
Must have the ability to multi-task.
Bi-lingual skills are preferred but not required.

Preferred Qualification

Prefer a bachelor’s degree with major coursework in business administration or related field and demonstrated experience in program management and compliance or similar experience.   

Minimum Qualifications

High School Graduate or Equivalent and three years related work experience


Associate's Degree with one year related work experience


Bachelor's Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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