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I&T Services Portfolio Manager #2301-372500-01

Date Opened
Friday, January 20, 2023 8:00 AM
Close Date
Sunday, February 12, 2023 8:00 PM
  • $102,542-$128,177 Commensurate with Experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position will provide overall strategy and direction for the information technology project management processes and practices for Airport technology projects.  This position will also  manage a team of technology project managers responsible for medium to large scale IT projects for the Charlotte Douglas International Airport. 


This position will be responsible for leading, managing and ensuring effective operation of the Aviation Technology Project Management Office and project managers.  Leading strategy efforts, and the development of standards and processes for project management for the technology organization.  Additional responsibilities include centralized reporting and coordination of interrelated projects and communication to technology leadership and/or business sponsors and/or program management.  Seeking an I&T Portfolio Manager that demonstrates strong leaderships, excellent communication skills, organized and adaptable.  This position will oversee the project managers utilization of PMBOK, Enterprise Project Management Office (EPMO), Agile and Scrum best practices and governing framework depending on the project scope and timeline.    

Major Duties and Responsibilities

  • Provides overall strategy, direction, and oversight as it relates to project management processes and practices for Airport technology projects.
  • Partners with the Enterprise Project Management Office Manager as it relates to project management processes and practices for Airport technology projects.
  • Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
  • Review project proposals or plans to determine a time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the assignment of available departmental resources to various project phases.
  • Identify and schedule project deliverables, milestones, and required activities and tasks.
  • Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline a work plan.
  • Act as a coach to project managers, executives and others who need assistance and advice regarding project management practices.
  • Establish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
  • Analyze project proposals to determine a time frame, funding limitations and appropriate processes for accomplishing projects.
  • Review/approve the work plan of an external service provider or consultancy contracted to execute the project.
  • Implement project communication plans that outline how to address missed deadlines and technology challenges.
  • Oversight of project managers  development of project risk assessments and mitigation strategies.
  • Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content and “look and feel” across the organization.
  • Ensure that project goals are in line with business objectives and achievable. 
  • Assign duties and responsibilities to project personnel and define the scope of their authority.
  • Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.
  • Oversight in the submission of estimated project management hours for CIP projects and tracks time for finance charge back.
  • Facilitates technology investment and cyber security approvals prior to project implementation.
  • Drives the development and modifications  for the 5-year Technology Master Plan.  In addition, coordinate with other departmental resources on Technology planning for Aviation.
  • Position may have moderate fiscal responsibility along with monitoring program level budget and expenditures.

Knowledge, Skills & Abilities

  • Knowledge of project management methodologies such as Agile, Scrum, Six Sigma or PMI’s PMBOK. 
  • Information technology methods regarding system life cycles and system development.
  • Principles of service delivery that focuses on ensuring projects meet business needs.  Also includes building communication and support plans into the project schedule to ensure a good customer experience.
  • Information Technology industry standards for hardware, software, infrastructure, network, and data management.
  • Government procurement processes, preferred.
  • Principles and practices of budget management.
  • Principles and practices of business requirements and analysis.
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, technical colleagues and vendors.
  • Performing a variety of duties, often changing from one task to another of a different nature.
  • Demonstrate negotiation skills in resolving conflicts or gaining consensus on next steps.
  • Strategic thinking in the development and oversight of the 5-year Technology Master Plan
  • Customer service.
  • Ensure project managers meet schedules and deadlines.
  • Understand and carry out oral and written directions.
  • Ensure all project or program documentation is  organized and maintained 
  • Maintain the confidentiality of information and professional boundaries.
  • Communicate effectively, both orally and in writing.
  • Coordinate the delivery of all projects in Aviation technology portfolio.
  • Ability to work cooperatively with other City employees and the public  
  • Ability to apply conflict resolution techniques  
  • Excellent judgment and knowledge of escalation procedures 
  • Experience with project management tools such as MS Project and Visio, Smartsheet 

Preferred Qualification

  • Scrum Master (PSM or CSM), SAFe Agilist, or similar certification
  • Information Technology Information Library (ITIL) v4
  • Project Management Professional (PMP) certified

Minimum Qualifications

  • Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Technology Management, Business Administration or a related field 
  • Five (5) or more years of experience in Technology program management and governance, IT project management, budget or business management 
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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