Quality Assurance Manager - Ryan White Program #2302-5097-01
- Date Opened
- Monday, February 13, 2023 12:01 AM
- Close Date
- Friday, March 31, 2023 11:59 PM
- Section
- Public Health - Ryan White
- Salary
- Within Local 3144 Range 9: $59,408 - $65,654 annualized
- Employment Type
- Full-Time
- Telework Eligible
- Yes
Introduction
Ryan White funded services provide the vital supportive lifeline to treatments and care to those living with HIV in our New Haven community. These grants assist in:
- Providing care and medication to those in need
- Essential support services to people with HIV
- Improving HIV-related health outcomes
- Reducing HIV transmission
The Quality Assurance Manager is an advanced Public Health program manager focusing on several aspects of the City of New Haven's Ryan White Program.
PRIMARY FUNCTIONS
This position is responsible for performing advanced level quality management and continuous quality improvement of the New Haven Health Department Ryan White Program. This position is also responsible for ensuring compliance with established policies, procedures, and all mandated federal, state, and local laws and regulations of the of the Ryan White program according to the Ryan White HIV/AIDS Program National Monitoring Standards and Planning Council Service Standards.
The quality management work involves developing, overseeing, and evaluating ongoing quality management and continuous quality improvement activities to ensure technical quality and integrity of the overall program. This component of the work also involves facilitating QM/CQI processes with Ryan White Program stakeholders, including sub-recipients; serving as liaison to the New Haven Fairfield Counties’ Planning Council; and engaging communities severely impacted by HIV.
Hybrid remote work options for some aspects of the work may be available once work routine are established.
TYPICAL DUTIES AND RESPONSIBILITIES
Compliance component:
- Performs programmatic, fiscal, and universal monitoring, and evaluates sub-recipients and their service delivery systems for compliance with the Ryan White National Monitoring Standards and Planning Council Service Standards.
- Provides technical assistance to sub-recipients; makes appropriate recommendations for adjustments to ensure an optimum level of service and adherence to public health guidelines.
- Conducts site visits and develops and implements corrective action plans; issues timelines to correct areas of weakness, non-compliance, deficiencies, and follow up reports.
- Coordinates the preparation of reports and data submissions to local, state, and federal government funding sources as well as business and philanthropic funding sources.
- Assists in preparing for and achieving compliance with the audit of services as required by the Health Resources Services Administration (HRSA).
- Develops and implements a written quality management and performance evaluation plan in conjunction with the Program Director, quality management consultant team and Planning Council; contributes to the development and revision of the standards of care for each service category funded in the New Haven/Fairfield Counties’ Eligible Metropolitan Area (EMA).
- Supervises the work of a quality assurance consultant team or other appropriate personnel.
- Coordinates clinical and non-clinical chart reviews and conducts site visits to document compliance with QM processes as established by the EMA, issues reports of findings identified, establishes timelines to correct areas of weakness, non-compliance, and deficiencies, and follows up to document corrective actions taken by sub-recipients.
- Researches best practices in HIV/AIDS care with targeted focus on Ryan White funded programs across the country for replication and implementation.
- Analyzes quality management indicators and evaluation data to update program procedures and improve health and medical outcomes.
- Provides training, support, and technical assistance to funded agencies in the implementation of standards of care, outcome measures, CQI methods and practices, and agency-specific CQI efforts consistent with HRSA HIV/AIDS Bureau National Quality Center expectations and guidelines.
- Attends advisory council and other HIV/AIDS stakeholder meetings; provides accurate and current guidance regarding federal, state, and local laws, rules, policies, and procedures which may impact the delivery of services to people living with HIV/AIDS.
- Develops and supports statistical analysis reports; makes presentations relating to outcome evaluation activities, clinical chart review activities, and client satisfaction measurements. Reports include, but are not limited to, tracking changes in service utilization patterns, health markers, and quality of life indicators.
- Provides technical consultation and assistance to leadership in planning surveys, assessments, and program evaluations.
- Conducts literature reviews and researches best practices, model programs, and promising programs on targeted topics.
Performs other related work as required.
EDUCATION, QUALIFICATIONS & EXPERIENCE
Master's Degree in Public Health, Healthcare Administration, Community Health or other allied healthcare degree and two years of professional level experience in monitoring, auditing, or quality assurance activities in public health programs; or quality management, quality improvement, or evaluation in public health programs.
KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES
Additional required knowledge, skills and abilities include:
- Knowledge of a variety of evaluation methodologies.
- Knowledge of current public health concerns and indicators for measuring the health status of a given population.
- Knowledge of federal, state and local government procedures and guidelines directly related to the administration and implementation of HIV/AIDS programs under the purview of the New Haven Health Department.
- Knowledge of HIV/AIDS healthcare services and public health principles, and practices.
- Skill in the use of statistical analysis tools such as Access, Excel, GIS, Suddan, SPSS, SAS, or comparable programs to analyze multiple complex databases.
- Skill at the intermediate level or higher in Windows-based word processing, spreadsheet applications, and PowerPoint.
- Skill in health data assessment, analysis, and planning.
- Ability to make informed objective decisions.
- Ability to communicate effectively, orally and in writing with staff, funding sources, community, private partners and external agencies, consumers, and other stakeholders.
- Ability to interpret and analyze technical and statistical public health information and to prepare technical, oral, and written reports.
- Ability to maintain confidentiality of program, staff, and client information.
- Ability to organize, prioritize, and meet deadlines
- Ability to work well with people of diverse backgrounds.
- Ability to work independently and in groups.
- Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
- Ability to demonstrate commitment to the department mission, values, and policies in the performance of daily duties.
NECESSARY SPECIAL REQUIREMENTS
- Valid driver’s license required to perform the field visit requirements of this position, and must be maintained during employment in this position.
SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT
This is a "Special Fund," non-tested position. Continued employment contingent upon availability of future funding.
This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees; the salary is within Local 3144, Range 9.
Bargaining agreements available to review HERE.
Special Fund hires into this class are not eligible to participate in the City Employees Retirement Fund, but shall have the option of participating in a 457 Plan administered by the City, with a City contribution match up to 3%. Employees will become 100% vested at three years.
Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening, (3) registration in the New Haven COVID Vaccination/Testing portal and providing proof of Vaccination status, as per the Mandatory COVID Vaccination/Testing Policy, and (4) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.
Selection Plan
Applications will be reviewed by the Department of Human Resources and the hiring department after the closing date.
It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process, and in some cases, this information may be used to determine the eligibility list.
Information regarding the employment and selection process can be found HERE.
Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.
Conclusion
To apply for this opportunity:
- Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
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