PC Support Technician #2303-5971-01
- Date Opened
- Thursday, March 30, 2023 12:01 AM
- Close Date
- Friday, April 14, 2023 11:59 PM
- Section
- Information Technology
- Salary
- Within Local 884 Range 16: $54,908 annualized
- Employment Type
- Full Time
Introduction
Examination announcement - the Civil Service exam for this position will occur on April 20, 2022.
PRIMARY FUNCTIONS
This entry-level position exists in the Office of Information Technology and in the Board of Education. Depending on the nature of assignment, this position may differ with respect to location and actual duties.
This position supports, maintains, troubleshoots and reports issues regarding computer systems, hardware and computer peripherals. Work involves installation and configuration of PC hardware and software products and support and maintenance of user accounts. Software evaluation and end-user training are also responsibilities of this position.
Current vacancies exist in the Office of Information Technology.
TYPICAL DUTIES AND RESPONSIBILITIES
- Transports and installs personal computer hardware and peripherals such as system units, monitors, printers, modems, etc.
- Installs and configures hardware features such as network interface cards (token-ring, and Ethernet), CD-ROM drives, sound cards, internal modems, etc. per required specifications. Resolves conflicts with IRQs, Memory, and Base I/O Addresses.
- Responds to and resolves conflicts and troubleshoots issues regarding personal computers, database systems, data information requirements, software programs and the network; elevates issues as necessary to Supervisor.
- Installs, configures and provides end-user support for operating systems and a variety of products including but not limited to current Windows products; current MS-Office 365 and Lync, MS Sharepoint administration and Office Professional software products.
- Performing open data uploads, routine inventory control procedures for hardware and software licenses Content Management Attachments, Website Administration, and understanding of Dream Weaver, Adobe Software and Photo shop software.
- Performs other related duties as required.
EDUCATION, QUALIFICATIONS & EXPERIENCE
Graduation from high school or GED, plus two year technical school or related training and three year of experience in a computer support position. A+ Certification preferred. Microsoft Certified Professional with experience in Office 365, Lync, and VoIP is a definite plus; Or any equivalent combination of training and experience which provides the following knowledge, abilities, and skills:
KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES
- Knowledge of and experience with personal computer hardware and accessories.
- Knowledge of operating system software.
- Knowledge of Microsoft Office Automation Products, and ability to learn and support new applications, understanding cloud based systems and related hardware as required.
- Knowledge and understanding of network, Windows servers and Active Directory and experience of imaging PCs.
- Ability to install personal computers, software, common peripheral devices, internal expansion boards, network cabling and network switches.
- Ability to resolve common hardware and memory conflicts, and ability to determine when a problem needs to be elevated for higher-level resolution.
- Ability to accurately record inventory information for both hardware and software products.
- Ability to work independently.
- Ability to communicate both verbally and in writing. Strong interpersonal skills are required.
- Ability to maintain effective relationships with fellow employees, representatives of other agencies, the media and the general public.
- Candidate must be able to safely lift 40 lbs.
SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT
This is a "General Fund," tested position.
This position is included in a collective bargaining agreement with Local 884, American Federation of State, County and Municipal Employees; the salary is within Local 884, Range 16.
Bargaining agreements available to review HERE.
General Funded hires into this class shall not be covered by Social Security but rather the City pension, contributing 9% of salary.
Selection Plan
Applications will be reviewed by the Department of Human Resources.
Persons meeting minimum requirements will be invited to participate in a Civil Service exam process to occur on April 20, 2023. Report time and location will be emailed to eligible candidates.
It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process, and in some cases, this information may be used to determine the eligibility list.
Information regarding the employment and selection process can be found HERE.
Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.
Conclusion
To apply for this opportunity:
- Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
- You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting.
- MAKE SURE the job you are applying for is named at the top of the page as you review your application!
- Review or modify your application for that position
- Click "Ready to Send App" or the "Send" tab; read page and click the attestation
- Click "Send to City of New Haven"
- You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"
- You will also receive an email and text, if a number was provided, confirming your submission
- If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov
Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.