Collection Service Representative Supervisor #2412-5185-01
*Internal Only*
- Date Opened
- Thursday, December 05, 2024 12:01 AM
- Close Date
- Sunday, December 22, 2024 11:59 PM
- Section
- Tax Collector's Office
- Salary
- Within Local 3144 Range 6: $51,708 - $66,295 annualized
- Employment Type
- Full-Time
PRIMARY FUNCTIONS
This is a highly visible position in the office of the Tax Collector providing supervisory support to the Customer Service Representatives (CSR’s) in the collection of property taxes and other fees. Work requires applying judgement based on the knowledge of Connecticut State Tax Collector’s Statutes and experience acquired in the performance of cash management and customer service. Work involves computer interaction with the City’s mainframe tax collection system, interaction with CSR’s and taxpayers concerning inquiries, payments, receiving cash, interpreting State Statue as they relate to the collection of property taxes and performing other related duties.
Internal only - open only to current employees meeting minimum requirements.
TYPICAL DUTIES AND RESPONSIBILITIES
- Works directly with CSRs and taxpayers answering inquiries, analyzing tax data and explaining tax status.
- Posts tax payments on the City’s tax collection system.
- Counts, balances, and reports cash collected.
- Trains CSRs in the collection of property taxes and other fees.
- Responsible for opening/closing the vault and distribution of the CSR cash bags daily.
- Responsible for making sure the CSR’s have adequate change and bill monies at the beginning and/or end of each day.
- Responsible for replenishing change and bill monies from the bank when necessary.
- Utilizes the City’s Tax Collection system (Quality Data Services) in the carrying out of work tasks.
- Operates cash register, scanning equipment, adding machines and printer in the carrying out of works tasks.
- Files, records and reports, prepares related reports on PC equipment using Excel and Microsoft Word.
- Performs other related work as required.
EDUCATION, QUALIFICATIONS & EXPERIENCE
Graduation from high school, preferably supplemented by courses in accounting and at least one year of recent experience as a teller, cashier, collector or customer service representative handling large sums of money; and at least one year of supervisory experience.
KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES
Or, any equivalent combination of training and experience which provides the following knowledge, skills, and abilities:
- Knowledge of cash management, collections, and business/financial systems
- Knowledge and understanding of proper customer service techniques.
- Some knowledge of Microsoft Word and Excel.
- Knowledge of QDS desired
- Experience training and supervising employees.
- Ability to plan, schedule or assign clerical tasks.
- Ability to multi-task and perform under sometimes stressful conditions during peak periods.
- Ability to compute accurate arithmetic computations.
- Ability to accurately process corrections/voids.
- Ability to establish and maintain effective working relationships with other employees/departments and the public.
SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT
This is a General Fund, "Tested" position.
This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees.
Bargaining agreements available to review HERE.
General Funded hires into this class are not covered by Social Security and will not pay Social Security taxes. They instead participate in the City Pension; the employee contribution rate is 10% of pay.Selection Plan
Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.
It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.
Information regarding the employment and selection process can be found HERE.
Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.
Conclusion
To apply for this opportunity:
- Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
- You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting.
- MAKE SURE the job you are applying for is named at the top of the page as you review your application!
- Review or modify your application for that position
- Click "Ready to Send App" or the "Send" tab; read page and click the attestation
- Click "Send to City of New Haven"
- You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"
- You will also receive an email and text, if a number was provided, confirming your submission
- If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov
Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.