PC Support Technician #2603-5971-01

Date Opened

Wednesday, March 18, 2026 12:01 AM

Close Date

Sunday, April 05, 2026 11:59 PM

Section

Information Technology

Salary

Within Local 884 Range 16: $63,657 - $64,996 annualized

Employment Type

Full-Time

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Introduction

Join the City of New Haven’s Information Technology team as a PC Support Technician, an entry-level opportunity to play a vital role in keeping our technology systems running smoothly. In this hands-on position, you will support and maintain computer hardware, software, and network systems across City departments and the Board of Education, helping ensure staff have the tools they need to serve the community effectively. This role is ideal for candidates who are passionate about technology, enjoy problem-solving, and are eager to grow their IT skills in a dynamic public service environment

PRIMARY FUNCTIONS

This entry-level position exists in the Office of Information Technology and in the Board of Education. Specific duties and work locations may vary depending on assignment. The PC Support Technician is responsible for supporting, maintaining, troubleshooting, and reporting issues related to computer systems, hardware, peripherals, and software. Work involves installation and configuration of PC hardware and software, user account support, software evaluation, and end-user training.

TYPICAL DUTIES AND RESPONSIBILITIES

Installs, configures, and deploys personal computer hardware and peripherals, including system units, monitors, printers, mobile devices, and other technology equipment.
Installs and configures internal and external hardware components in accordance with required specifications.
Installs, configures, and supports operating systems, including current Windows operating systems, macOS, iOS, and ChromeOS; operating systems subject to change with advances in technologies.
Provides support for productivity and collaboration platforms, including Microsoft 365 (Teams, SharePoint, etc.) and Google Workspace applications.
Transports and installs personal computer hardware and peripherals such as system units, monitors, printers, and technology related devices.
Responds to service requests and troubleshoots hardware, software, database, network, and user account issues; escalate complex problems as necessary.
Assists with imaging, deployment, and configuration of endpoint devices.
Performs routine inventory control procedures for hardware and software licenses.
Assists with basic website administration and content management systems, as required.
Supports Mobile Device Management (MDM) systems for deployment and management of endpoint devices.
May assist in the creation and maintaining of technical documentation, user guides, and knowledge base articles.
Utilizes ticketing systems to track, manage, and resolve service requests.
Provides end-user training and technical support to staff.
Performs other related duties as required.

EDUCATION, QUALIFICATIONS & EXPERIENCE

High school diploma or GED, or successful completion of a two-year technical/training program in information technology.
Minimum of two (2) years of experience in computer or technical support.

Preferred certifications and Experience:

CompTIA A+ Certification
Microsoft Certified Professional with experience in Microsoft 365 and cloud-based collaboration
Experience with VoIP systems

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

Knowledge of and experience with personal computer hardware, peripherals, and accessories.
Knowledge of operating and endpoint software.
Knowledge of Microsoft productivity applications, and ability to learn and support new applications, understanding cloud-based systems and related hardware as required.
Knowledge and understanding of basic networking concepts, Windows servers, and Active Directory.
Experience in imaging and deploying devices.
Familiarity with cloud computing platforms, ERP systems, data center operations, and cybersecurity principles.
Ability to install the following: personal computers, software, common peripheral devices, internal and external devices or components, WiFi networking, network cabling, and network equipment.
Ability to resolve common hardware and software issues, and the ability to determine when problems require escalation.
Experience with Mobile Device Management (MDM) tools to deploy and manage endpoint devices.
Ability to accurately record inventory information for both hardware and software products.
Experience in ticketing systems and managing tickets.
Experience in creating and maintaining technical guides and knowledge base articles tailored to end users.
Strong customer service skills with the ability to communicate technical information clearly and effectively with end users.
Excellent analytical, problem-solving, and organizational skills with attention to detail.
Ability to work independently and manage competing priorities under tight deadlines.
Excellent written and verbal communication skills.
Ability to establish and maintain effective working relationships with City staff, other departments, external partners, and the public.
Demonstrated ability to work effectively and sensitively in a diverse community, recognizing and respecting cultural differences, and fostering an inclusive environment.
Demonstrated ability to handle sensitive and confidential information appropriately.
Willingness to engage in regular technical training and the ability to remain current with emerging technologies.

NECESSARY SPECIAL REQUIREMENTS

Must have and maintain a valid Connecticut driver’s license. May be required to visit various City offices and locations.
Must have availability for occasional on-call support, including evenings, weekends, and holidays, as required for critical issues.
Assignment may require fingerprinting and an extensive background check to assess suitability for the role, in accordance with the US DOJ and the FBI’s Criminal Justice Information Services Security Policy.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements	Amount of Time				Working Environment	Amount of Time
Physical Requirements	None	Under 1/3	1/3 to 2/3	Over 2/3	Working Environment	None	Under 1/3	1/3 to 2/3	Over 2/3
Stand				X	Wet or humid conditions (non-weather)	X
Walk			X		Work near moving mechanical parts	X
Sit				X	Work in high, precarious places	X
Use hands to finger, handle, or feel				X	Fumes or airborne particles	X
Reach with hands and arms				X	Toxic or caustic chemicals	X
Climb or balance		X			Outdoor weather conditions	X
Stoop, kneel, crouch, or crawl		X			Extreme cold (non-weather)	X
Talk or hear				X	Risk of electrical shock			X
Taste or smell	X				Work with explosives	X
					Risk of radiation	X
Lifting or force to be exerted?					Vibration	X
How much and how often?	Amount of Time				Utilizes computer workstations and standard office equipment				X
How much and how often?	None	Under 1/3	1/3 to 2/3	Over 2/3	Customer / end user interaction (face-to-face)			X
Up to 10 pounds				X
Up to 25 pounds			X
Up to 50 pounds		X
Up to 75 pounds		X
Up to 100 pounds	X
More than 100 pounds	X

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a "General Fund," tested position.

This position is included in a collective bargaining agreement with Local 884, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

General Funded hires into this class shall not be covered by Social Security but rather the City pension, contributing 9% of salary.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) an pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening accordance with the City’s Drug Free Workplace Policy**, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

**Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Conclusion

To apply for this opportunity:

Complete your User Registration. You are encouraged to save your Applicant Profile for future use.

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You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"

You will also receive an email and text, if a number was provided, confirming your submission

If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov

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