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Facility Operations Division Manager #2012-253000-02

Internal to City of Charlotte Employees Only

Date Opened
Friday, December 04, 2020 8:00 AM
Close Date
Sunday, December 20, 2020 11:59 PM
Section
General Services
Salary
  • $94,329 - $117,91 Commensurate with Experience
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Charlotte’s local government, with more than 8,000 employees and a $2.55 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment.  The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money.  General Services consists of capital project management, landscape management, fleet services, procurement, environmental services, property management, real estate, and other support services.  

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The Facility Operations Division Manager will manage a division responsible for the maintenance and operation of more than 200 municipal buildings and structures.  Division staff include property managers, building trades, energy and sustainability, project managers and administrative support. This position is expected to provide senior management and high-level policy and strategic direction to the Division. The Division Manager is a member of the Department’s Leadership Team, expected to contribute to the successful management of the Department and the City.

Major Duties and Responsibilities

  • Provide vision and direction to the City in the security, operations, maintenance, repair and renovation of City-owned facilities.  Key community assets include our Charlotte-Mecklenburg Government Center (CMGC), CMPD and CFD Headquarters, and cultural facilities such as Discovery Place Science Museum, and the Blumenthal Performing Arts Center.
  • Establish and maintain effective working relationships with City executives, City Council, client Departments, business and community leaders and the general public.
  • Adhere to the City’s Capital Asset Policy and Sustainable Facilities Policy. 
  • Oversee updates to Cityworks in order to respond to service requests, manage work orders and conduct preventative maintenance on city equipment assets.
  • Oversee annual Facility Condition Assessments on the city’s building portfolio.
  • Manage and motivate a group of professionals to provide effective, reliable, responsive, and innovative service to the current and future users of the facilities.
  • Oversee operating and capital budgets.
  • Evaluate and make recommendations for deferred maintenance priorities. 
  • Performs other duties as required.

Knowledge, Skills & Abilities

• Facility Operations and Maintenance (building systems, O&M processes, repair and renovations);
  • Sustainability (energy management, water/waste management, workplace and site management);
  • Facility Information Management and Technology Management (technology needs assessment and implementation, data collection and information management, maintenance and upgrade of technology systems);
  • Risk Management for City facilities (emergency preparedness, response and recovery, facility resilience and business continuity);
  • Performance and Quality Management;
  • Knowledge of real estate strategies, acquisition, disposal, and space management;
  • Proficient in Project Management principles, including planning, design, execution and delivery, and evaluation;
  • Progressive leadership experience in strategic planning, policy and procedure development, team management, conflict management and corporate social responsibility;
  • Finance and business acumen in developing operational and capital budgets, procurement processes, contracting and financial analysis;
  • Knowledgeable regarding emergency preparedness, response and recovery, facility resilience and maintaining business continuity;
  • Proactive, strong communicator, responsive, approachable, and comfortable managing conflict;
  • Ability to perform effectively in a fast-paced/high-pressure environment;  
  • Computer skills at the intermediate level proficiency using Microsoft Office Suite Products (i.e. Word, Excel, Teams);
  • Requires a valid driver’s license, good driving record, and the ability to receive/ maintain a City of Charlotte Driving Permit.

Preferred Qualification

Prefer candidates that have additional training, education, experience or qualifications related to this position.

Minimum Qualifications

Requires a four-year degree in engineering, architecture, construction management or a related field with seven (7) years of experience or a four-year degree in a related field with a graduate degree in public administration, business administration or related with at least five (5) years of related experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.