Police Telecommunicator #2012-318400-01

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Public Service

The Police Telecommunicator will operate radio, telephone, or computer equipment at emergency response centers.  Reports are received from the public of crimes, disturbances, fires, and medical or police emergencies.  Information is relayed to law enforcement and emergency response personnel.  Maintaining contact with caller until responders arrive may be needed.  Personnel hired for this position are required to be fully DCI certified within one year of employment.  Applicants are required to take and pass Criticall exam in order to be hired.  This includes a minimum typing speed of 3140 key strokes per hour and earning a minimum score on multiple components of the Criticall test.

·         Question callers to determine locations & nature of problems to determine type of response needed

·         Receive & transfer incoming telephone or alarm system calls regarding emergency & non-emergency police / information / after-hours calls for departments within City

·         Determine response requirements & relative priorities of situations / dispatch units in accordance with established procedures

·         Record details of calls / dispatches / messages

·         Retrieve information from teletype networks & computerized data systems regarding such things as wanted persons / stolen property / vehicle registration / stolen vehicles

·         Maintain access & security of highly sensitive materials

·         Scan status charts / computer screens / contact emergency response field units to determine emergency units available for dispatch

·         Observe residential & commercial alarm registers

·         Scan maps to determine whether a specific emergency is in the dispatch service area

·         Periodic access to information relating to emergency calls such as personnel rosters & emergency call-out and pager files

·         Learn material & pass required tests for certification

·         Read & effectively interpret small-scale maps / information from a computer screen to determine locations / provide directions

·         Refer calls not requiring dispatches to appropriate departments & agencies

·         Flexibility with work schedule / holidays / nights / weekends / mandatory overtime as needed

·         May perform other duties as assigned

·         Principles / processes for providing customer & personal services

·         Customer needs assessment / meeting quality standards for services / evaluation of customer satisfaction

·         Transmission / broadcasting / switching / control / operation of telecommunications systems

·         Relevant equipment / policies / procedures / strategies to promote effective local / state / national security operations for the protection of people / data / property / institutions

·         Structure & content of the English language including the meaning & spelling of words / rules of composition / grammar

·         Administrative & clerical procedures / systems such as stenography & transcription

·         Listen to / understand information & ideas presented through spoken words / sentences

·         Monitor multiple radio talk groups at one time

·         Detect or tell differences between sounds varying in pitch & loudness

·         Communicate information / ideas clearly in written & spoken language

·         Remember information such as words / numbers / pictures / procedures

·         Arrange things or actions in a certain order or pattern according to a specific rule or set of rules

·         Detect known pattern hidden or imagine how something looks after being moved

·         Concentrate on task over period of time without being distracted

·         Shift back & forth between two or more activities or sources of information as needed

·         Tell when something is wrong or likely to go wrong

·         See details at close range within few feet of observer

·         Combine pieces of information to form general rules or conclusions which includes finding relationship among seemingly unrelated events

·         Respond to signal when it appears

·         Quickly & repeatedly adjust controls of machine or vehicle to exact positions

·         Choose quickly between two or more movements in response to two or more different signals including:

o    speed with which correct response is started with hand / foot / other body part

o    coordinate two or more limbs while sitting or standing

o    does not involve performing activities while body in motion

o    make fast / simple / repeated movements of fingers / hands / wrists

·         Indoor environment which may include noise

·         Work with computers / files / phones

·         Essential & marginal functions may require maintaining physical condition necessary for sitting / standing / walking extended periods of time

·         Light to moderate lifting & carrying

·         Some crouching / stooping / squatting / crawling / reaching / pushing / pulling when performing tasks

·         Adequate vision / hearing / speech required

·         Experience equivalent to one year police communications dispatching

·         Structure & content of foreign (non-English) language including meaning & spelling of words / rules of composition & grammar / pronunciation

High School Graduate or Equivalent

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.