Police Records Technician #2102-318000-01

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Administrative

The Police Records Technician will have work that involves filing correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. The role requires location and removal of material from files when requested.

• Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports.
• Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• Screens calls; assess the nature and urgency and route to appropriate staff.
• Gather information to be filed from departments, employees, or the public.
• Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
• Track materials removed from files to ensure that borrowed files are returned.
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
• Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
• Retrieve documents stored in archive, microfilm or microfiche and place them in viewers for reading.
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official.
• Other duties performed as necessary.

Knowledge of:

• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules.
• Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Transmission, broadcasting, switching, control, and operation of telecommunications systems.

 

Ability to:
• Effectively maintain accurate record keeping and process the work of a major police records and clerical support operation.
• Type letters, forms and reports, review documents for errors or omissions.
• Understand and apply appropriate federal, state, and local laws, codes, and guidelines.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Handle increased public face-to-face interaction including the media, lawyers, and other law enforcement agencies.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain confidentiality of records information.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Accurately enter police reports and other legal information into the computer.
• Consistently perform work duties with constant interruption.
• See details at close range (within a few feet of the observer).
• Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events and identify a potential problem).

 

ADA and Other Requirements
Positions in this class typically require: fingering, grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements:
• Remaining in a stationary position, often sitting or standing for prolonged periods.
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks.
• Communicating both verbally and written in order to exchange information.
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers.
• Light to moderate lifting and carrying.
• Work primarily in office environment.
• Ability to operate office equipment, such as computer, copier, fax machine, and phone.

Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehension of written information in work related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone. 

• Type 35+ wpm.
• Two (2) plus years of experience as a computer end-user.
• Skilled in specialized computer systems (i.e. databases, reporting).
• Two (2) plus years of customer service delivery
• Bi-lingual

High School diploma or equivalent and one (1) year of relevant work experience (call center, customer service, administrative assistant).

$32,781 - $41,695

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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