Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Technology
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
The IT Asset Administrator will effectively manage IT assets throughout each phase of their lifecycle - acquisition through retirement. In addition, they will help to reduce the total cost of ownership and increase the return on investment for IT assets. They will be responsible for running reports using a variety of discovery tools and comparing the data to effective licensing position documents to ensure compliance with all contractual agreements. This position will also be responsible for coordinating IT asset purchases with the IT Finance department.
Major Duties and Responsibilities
• Vetting of hardware request tickets and engaging departmental contacts when necessary
• Maintaining device inventory at all City sites and assisting with departmental device needs
• Maintaining the Cherwell CMDB asset upload process for purchased devices and ensuring accuracy of data
• Creating exception reporting through Cherwell CMDB to remediate errors or inaccuracies
• Preparing reports for Dispatch Services using Excel and CMDB for device refresh
• Collaborating with various departments to prepare bulk hardware orders
• Obtain various hardware quotes for purchase
• Ensuring ordered devices are received and reconciled with invoicing for payment and that the CMDB and financial system are updated.
• Tracking and escalating orders with Vendors
• Tracking loaned devices in the CMDB and coordinating hardware returns/warranty repairs with Vendors/Field Services
• Maintaining standard device data and training decks for business and Dispatch Services
• Developing and reporting on Refresh cycles for all hardware types.
• Responsible for creating departmental asset reports.
• Coordinate with the onsite Dispatch Services technicians to ensure asset records are properly updated when they are received, inventoried, deployed, loaned, and retired.
• Manage the technology surplus program to ensure devices are properly disposed of.
• Manage tickets related to employee management specifically processes around the onboarding and offboarding of employees/contractors/vendors and their associated equipment.
Knowledge, Skills & Abilities
• Able to conduct and interpret quantitative or qualitative analysis of large data sets related to technology assets
• Must exhibit superior customer service and a commitment to teamwork
• Must have excellent written and strong verbal/interpersonal communication skills
• Independent in work ethic and thought process, seeking supervision or direction as needed
• Positive attitude and strong team player with an ability to partner with others
• Advanced knowledge of Microsoft Excel to track costs and expenses using equations and computation features as well as the ability to create formulas and produce reports using large data sets.
• Familiarity with a fast-paced Information Technology and/or Retail environment
• Strong technical and analytical skills, and can interpret vendor licensing terms and conditions
• Continuous improvement attitude - able to seek out and implement leading ITAM practices
• 2 - 4 years of IT licensing audit and/or contract renewals experience
• 2 - 4 years working in ITAM and/or financial experience in a large organization
• 2 - 4 years working in a fast-paced Information Technology environment
• 2 – 4 years of managing large-scale technology deployments
• 2 – 4 years managing technology asset records and CMDB data or other large data sets
Preferred Qualification
• 4+ years of IT licensing audit and/or contract renewals experience
• 4+ years working in ITAM and/or financial experience in a large organization
• 4+ years working in a fast-paced Information Technology environment
• 4+ years of managing large-scale technology deployments
• 4+ years managing technology asset records and CMDB data or other large data sets
Minimum Qualifications
Bachelor’s degree in Management Information Systems and/or Computer Science or relevant work experience.
Salary
$86,843 - $108,552 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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