Introduction
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Overview
The E-Learning Developer selects, designs and administers technology-based solutions for employee learning & development, communication, and knowledge management.
Major Duties and Responsibilities
• Creates e-learning modules, including self-paced computer-based tutorials, blended learning modules, and software application training videos. Creates job aids and presentations. Designs, edits, and embeds graphic artwork. Researches and purchases e-learning products and technology as needed
• Collaborates with Department Subject Matter Experts on e-learning content development and training delivery methods. Acts in the role of Instructional Designer in departmental online training projects
• Partners with the Learning Management System (LMS) Enterprise administrator to trouble shoot issues with users and the vendor, resolve help desk tickets, create database queries and custom reports, provide training for end users and departmental administrators
• Serves as lead for external online learning libraries, such as LinkedIn Learning
• Updates content on the city’s internal SharePoint website and external community facing website; creates new pages and links as needed
• Represents HR/ODL on organizational teams as identified.
• Designs marketing and communications materials for Organization Development and Learning activities such as monthly newsletters, Leadership conferences, etc.
Knowledge, Skills & Abilities
• Technical skills including: Articulate 360, Adobe Captivate or similar software are required
• High commitment to customer service required
• Ability to build organizational partnerships through collaboration required
• Strong multi-tasking and planning skills required
• Strong trouble shooting skills required
• Strong written communication skills required with ability to write for different audiences required
• Knowledge of the principles of adult education and the Instructional System Design Model preferred
• Graphic design skills preferred
• Presentation skills preferred
Preferred Qualification
• Four-year degree in education, communications, instructional design, or instructional technology
• Master’s degree in instructional technology strongly desired
• 3 years work experience using Articulate 360, Adobe Captivate or other similar authoring tools
• AICC, SCORM, xAPI compliant course development
• Developing 508 compliant courses
• Proficiency with the following software: Microsoft Office, Adobe Creative Suite, Articulate 360, SharePoint 2013, Audacity
Minimum Qualifications
High School Graduate or Equivalent and seven years related work experience
OR
Associate's Degree and five years related work experience
OR
Bachelor's Degree and three years related work experience
OR
Master's Degree and one year related work experience
Physical Requirements:
• Ability to lift and/or move 10 pounds from side to side (ability to move and set-up computers and related hardware)
Sensory Requirements:
• Visual acuity consistent with (A) Operators, including color distinction (ability to produce graphic designs)
• Hearing ability sufficient to edit audio files
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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