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Technology Support Specialist #2212-378500-01

Parking Technology Network

Date Opened
Saturday, December 10, 2022 8:00 AM
Close Date
Friday, April 14, 2023 8:00 PM
Section
Aviation
Salary
  • $52,806-$69,308 Commensurate with Experience
Employment Type
  • Full Time
Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

Responsible for serving as a technical resource and liaison for the Parking Systems Network, between I&T and customers, troubleshooting, diagnosing, and identifying potential solutions to technical issues, providing training to staff on software and hardware use, and configuring simple to intermediate departmental technology.  Additional responsibilities may include overseeing the work of vendors and maintaining tools or systems in support of a department’s business needs.  

Major Duties and Responsibilities

  • Provides technical support and troubleshooting. Monitors and responds to support phone calls and emails. 
  • Analyzes specifications for new hardware and software. Tests equipment and software. 
  • Maintains and updates inventory and recommends upgrades as needed.
  • Manages and provides coordination for projects related to technology refresh and operating system upgrades. 
  • Communicates with vendors, other technicians, and customers.
  • Creates and maintains custom task sequences and other custom code for front-end image management.
  • Creates task sequences to apply business department specific configurations.
  • Develops, tests, and deploys updates to enterprise workstations.
  • Generates documentation on resolution of technical issues on various technologies.
  • Performs related work as required.
  • Monitors the installation, troubleshooting, repair, and preventive maintenance of the Parking Access and revenue control system along with other related parking systems. 
  • Ability to communicate technical expertise to all levels of technology users.
  • Assist contractors/technicians to find and troubleshoot various parts of the system.
  • Test and evaluate hardware and software to determine efficiency and reliability
  • Knowledge of PCI compliance.
  • A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval. A minimum of two days in the office per week is required.

Minimum Qualifications

  • At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three years of experience in information technology support, including hardware, software and networking   
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

In Conclusion

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