Concessions Program Specialist #2304-259300-01
Tenant Services Specialist Sr
- Date Opened
- Monday, April 10, 2023 2:30 PM
- Close Date
- Monday, April 24, 2023 11:59 PM
- Section
- Aviation
- Salary
- $70,821 - $90,493/ year
- Employment Type
- Full Time
Introduction
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Charlotte Douglas International Airport is the 5th busiest airport in the U.S. and is currently undergoing a multi-million-dollar expansion to accommodate tremendous growth. The airport is also a hub city for American Airlines.
Function
This position supports all aspects of the concessions program, vetting and making recommendations for additional opportunities with the goal of maximizing airport concession revenues, while providing added amenities for airport customers.
Summary
The Concessions Program Specialist will report to the Tenant Service Coordinator and shall be responsible for oversight and support of contract(s) associated with the Airport’s Concessions Program, which generates over $60 million in annual net revenue to the Airport.
The Concessions Program includes Food & Beverage, Retail & Passenger Services, Non-Airline Lounges, On-Property Advertising, and other revenue generating passenger amenities.
Standard office hours apply, however schedule subject to irregular hours, overtime, and emergency calls back to work. Some job functions may be done through telework; however primary job functions require in-person/on-site work.
Major Duties and Responsibilities
This position will offer support as needed and as assigned for all concession agreements on airport property. Areas include, but are not limited to:
• Serve as point of contact between the tenant and Airport Maintenance/Facilities to assist in resolving issues specific to concessions.
• Monitor and provide oversight to ensure contract compliance specific to preventative maintenance and routine inspections for areas including, but not limited to, cooking oil tanks, grease interceptors, A/C issues, electrical issues, pest control, housekeeping, kitchen inspections, etc.
• Serve as the concessions team's point of contact for "special event" requests from the concessionaires such as sidewalk sales, sampling events, promotions, venue grand openings, etc.
• Serve as primary point of contact for concession-specific community engagement outreach functions including job fairs, food donation program, Treats for Troops, Restaurant Month, etc.
• Maintain concession specific performance reports including certified annual revenue statements, monthly revenue statements, gross sales, concession fees, usage reports, transaction reports, etc. Create and maintain various spreadsheets and dashboards to easily capture and monitor contract performance year over year, and to ultimately measure and gauge performance success. This includes revenue reports, usage reports, sales reports, etc.
• Initiate and track Internal Modification Agreements and Tenant Modification Agreements, as needed. Seek internal approvals necessary and attend weekly review meetings.
• Serve as a point of contact for companies, businesses and organizations that currently do, or are interested in doing business with the Airport that would result in additional revenue and/or amenities to passengers.
• Participate in concessions related solicitation processes and miscellaneous research.
• Coordinate activities between the Airport’s Business Intelligence Team and concessions operators to monitor and track performance indicators to ensure concessionaires are delivering an exceptional customer experience.
• Remain up to speed on all construction projects to be better able to communicate changes and impacts to locations and identify potential/additional revenue generating opportunities.
• Receive, review, disperse, and close customer comments related to the concession program obtained through City Works
• Support the Concessions Team by performing other tasks as assigned.
Knowledge, Skills & Abilities
• Excellent organizational and communication skills (oral and written).
• Ability to work cooperatively with other City employees and the public.
• Ability to apply conflict resolution techniques.
• Computer skills in Microsoft Suite (Excel, Word, PowerPoint, etc.).
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts.
• Strong analytical, problem-solving skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Understanding of City contracting processes and systems.
• Attention to detail and accuracy.
• Ability to learn Airport processes and ask appropriate questions.
• Enthusiasm and willingness to participate and work well in a team environment.
• Ability to work safely and securely in public areas with the situational awareness.
• Ability to quickly develop rapport with other departments and divisions.
• Must be able to work irregular hours and shifts as needed.
• Position must be able to maintain airport security clearance.
Preferred Qualification
Preferred experience in airport property management and/or contract administration; or tenant property management with an emphasis on concession/services operations or three years of general airport experience.
Aviation industry experience highly preferred.
Minimum Qualifications
High School diploma (or GED equivalent) plus 7 years' experience; OR associate degree plus 5 years' experience; OR bachelor’s degree plus 3 years' experience; OR master’s degree plus 1 year of experience.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all full-time employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
If you have technical issues submitting your application, click here.