Police Investigation Tech #2304-318300-01
Non-Emergency Police Services
- Date Opened
- Wednesday, April 26, 2023 8:00 AM
- Close Date
- Wednesday, May 10, 2023 11:59 PM
- Section
- Police
- Salary
- $39,614.00 - $49,253.00/year
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Major Duties and Responsibilities
- Answering police telephone inquiries.
- Completing appropriate reports & supplements regarding preliminary investigations.
- Entering reports into CMPD systems.
- Respond to queries made by citizens and police demonstrating advanced knowledge of assigned departmental operations/citywide issues/functions.
- Collect key information from victims/witnesses as to location and nature of concern.
- Deliver/maintain professionalism while interacting with internal and external customers.
- Understand elements of crime and knowledge of the NC Crimes Book.
- Assist citizens on a walk-in basis at headquarters.
- Review and communicate with citizens after reviewing online reports.
- Communicate with dispatch as needed.
- May perform other duties as assigned.
Knowledge, Skills & Abilities
- Principles and processes for customer needs assessment/meeting quality standards for services/evaluation of customer satisfaction.
- Administrative and clerical procedures/systems such as: word processing, call reporting, using multiple computer systems, other office procedures and terminology.
- Problem-solving techniques.
- Research/compile/prepare: reports, manuals, correspondence, other information required by management or governmental agencies.
- Pass required tests for certification within 6 months of hire.
- Deliver clear and concise communications.
- Manage multiple tasks and prioritize as needed.
- Cross-trained to perform in a variety of assignments including testifying in court.
- Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
- Adequate vision, hearing, and speech required.
- Sensory Requirements:
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehensive of written information in work related documents.
- Ability to hear, understand and distinguish speech.
- Working Conditions:
- Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.
Preferred Qualification
Minimum Qualifications
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion