Airside Operations Supervisor #2305-107600-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Supervise and participate in the work of Airside Operations Coordinators and Agents. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.  Act decisively and exercise independent judgment within established rules, regulations and procedures.  Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.

1. Supervise, organize, and monitor the work of Airside Operations Coordinators and Agents. Organize staff resources, schedules, assign tasks, and oversee training of personnel. Evaluate and conduct performance reviews by established dates ensuring all personnel perform their job duties according to job function, standard operating procedures, policies, and regulations. Ensure employees have proper tools, safety gear and uniforms to perform their duties. Participate in hiring, disciplinary, and termination processes of personnel.  Perform training, coaching, counseling, and provide feedback for personnel growth and development. Ensure administrative functions such as budgeting/budget management, payroll/timekeeping, personnel compliance and recordkeeping, and goal setting are completed in a timely manner. Mentor, motivate and lead assigned personnel in alignment with Department Vision, Mission, and Strategic Principles. Report to management and Human Resources, as needed or required.

2. Participates in and supervises the personnel and programs to comply with FAA and TSA regulations to operate a commercial service airport. Ensures federal regulatory compliance with FAR Part 139 and Part 77 by adhering to Standard Operating Procedures (SOPs), Airport Certification Manual (ACM), Wildlife Hazard Management Plan (WHMP), Airport Emergency Plan (AEP), and other working documents through the Airport’s Self-Inspection program.  Ensures all documentation including records, reports, and logs are completed according to policies and procedures. Formulate comprehensive and concise instructions/procedures in both oral and written form. Oversee policies and procedures and make recommendations for improvements in safety, security, and efficiency. Oversee enforcement of airport rules and regulations that govern the operation of the airfield and airport tenants.

3. Establish and maintain effective working relationships.  Provide assistance to tenants, contractors, the traveling public and airport employees. 

4. Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure. 

5. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property.  

6. Assist Airside Operations Assistant Manager with 24/7/365 administrative duty officer responsibilities.

7. Communicate effectively verbally and in writing, including operating radio equipment.

8. Maintain accurate records and produce reports.

9. Supports other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.

10. Other duties as assigned. 

High School Graduate or Equivalent and seven years related work experience

OR

Associate's Degree and five years related work experience

OR

Bachelor's Level Degree and three years related work experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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