Deputy Director #2306-209920-01
Technology Operations
- Date Opened
- Tuesday, June 06, 2023 11:00 AM
- Close Date
- Tuesday, June 20, 2023 8:00 PM
- Section
- Innovation & Technology
- Salary
- $140,817-$185,000 Commensurate with Experience
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Major Duties and Responsibilities
- Accountability for implementing, facilitating, and improving IT governance and Policies
- Develops IT strategy and business plans for technology functional area(s) to align and support citywide and department-specific business objectives. Develops plans for platform evolution, system expansion, upgrade, operation, and maintenance.
- Identifies changes and trends in technology and interprets their meaning to business stakeholders. Drives innovation and strategic solutions by providing value propositions to business leaders.
- Leads technology organization (s), which includes, but is not limited to, infrastructure, software, hardware, networks, and related services.
- Provides management oversight for large scale enterprise-wide projects.
- Accomplishes business results by aligning technology leaders and staff goals to business plan objectives.
- Facilitates strategic planning for departmental initiatives. Recommends technology to meet current and future needs.
- Develops and manages enterprise level plans, personnel services, and budgets (operating, and capital budgets).
- Manages the full life cycle of technology assets and develops long-range financial plans for systems growth, replacement, and migration.
- Collects, analyzes, organizes, and presents complex data that results in actionable outcomes.
- Interacts with stakeholders and other departments across the organization to identify opportunities to enhance services
- Managing and monitoring work performance of an organization level unit, often through the oversight of multiple subordinate managers or key functions including, evaluating program/work objectives and effectiveness, establishing broad organization level goals and realigning work and staffing assignments that span multiple departments.
- Responsible for financial decisions that may impact city-wide investments. Assures that appropriate linkages exist between budget requests and departmental goals and objectives. Monitors budget plan and adjusts as necessary.
- Financial management with annual budgeting and short-term/long-term forecasting.
- Understands the fundamentals of AI/ML and the impact to organizational technology with a work history of implementing best practices.
- Performs related work as required.
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills and high level of personal integrity
- Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
- Ability to partner with business stakeholders across the organization
- Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
- Assist with the overall business technology planning, providing a current knowledge and future
- Project management and business analysis methodologies, and service delivery
- Principles and practices of employee supervision
- Generally accepted public sector budget control methods, policies, and procedures
- Principles and practices of vendor and contract management
- Business and departmental objectives
- Experience with contract and vendor negotiations and management including managed services
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Performing a variety of duties, often changing from one task to another of a different nature
- Strategic and critical thinking
- Meet schedules and deadlines of the work
- Understand and carry out oral and written directions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information and professional boundaries
- Communicate effectively, both orally and in writing
- Establish program goals and objectives that support the organization’s strategic plan
- Plan, implement and evaluate programs
- Direct and organize program activities
Preferred Qualification
Master’s Degree with seven (7) years of
experience
Minimum Qualifications
Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field with nine (9) years of progressive work experience in the management of information technology
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion