Talent Acquisition Manager #2307-200900-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The City of Charlotte and Charlotte Area Transit System’s (CATS) People and Organization Development Division is seeking a Talent Acquisition Manager to lead and take ownership of CATS’ Talent Acquisition functions to innovate, design, develop and deploy transformative talent acquisition practices and drive strategic outcomes for the department.  This position requires strong strategic ability with high collaboration and partnership with CATS Human Resources and Workforce Development leaders to develop cohesive strategies and initiatives that support the overall goals and priorities of the department.  A successful incumbent will have proven experience leading and providing strategies in the areas of process development, implementation and improvements for talent acquisition and recruitment functions that will attract, hire, and retain the best talent while growing a solid pipeline.

This position will be responsible for managing a team of Talent Acquisition Specialists, Generalists/Full Cycle Recruiters, and a Senior Generalist/Full Cycle Recruiter. They will report to the CATS People & Organization Development Director.

• Directly manages, coaches, and develops team of talent acquisition staff responsible for department recruitment and position management activities.
• Develops overall recruitment strategy for department including the development and implementation of Key Performance Indicators (KPI), Metrics and Summary Reporting for Vacancy Rates, Attrition and the CATS Matrix tied to Talent Acquisition.
• Partners with People and Organization Development division leaders to understand and execute the City of Charlotte and CATS’ talent strategies particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.  Collaborates with CATS Human Resources and City Talent Acquisition Team to collaborate on process, share best practices and carry out initiatives related to recruitment efforts.
• Manages recruitment activities, including the development of job descriptions, requisitions, and advertisements, ensuring the interview, and hiring process is properly monitored, including conditional offers of employment, pre-placement testing and security screening, and verification of employment, education, and certifications.  Assists the People & Organization Development Director with budget development/management, and other activities related to effectively managing division and supporting department/corporate-level activities. 
• Ensures effective management controls are in place including the monitoring and evaluation of processes for efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and directs implementation of changes, which will improve the quality and productivity of the work performed.
• Approves and authorizes compensation analyses to ensure internal equity and produce salary recommendations for offer extensions.
• Responsible for full cycle recruitment for CATS Senior level positions.
• Provides strategic guidance and support to deliver talent needs in partnership with hiring leaders to understand business priorities, conduct consultative intake meetings, provide weekly status reports, assess risk/challenges and drive solution-oriented results.
• Utilizes a dynamic and collaborative approach to talent acquisition with a broad understanding of the long-term strategy to efficiently support the business to attract highly qualified candidates and build diverse talent pipelines.
• Champions a high-performance environment, meeting metrics and goals, and fostering an inclusive work environment while serving as a mentor and model to the talent acquisition team.
• Oversees the CATS Department Drug & Alcohol (DER) Representative handling activities for the departments DOT/FTA “Covered” and safety sensitive employees including, but not limited to, monthly Random Drug testing, Post-Accident, Reasonable Suspicion and Return to Work/Pre-Employment Testing.
• Oversees the acquiring, tracking and renewal process for licenses and certifications required by the Federal Transit Administration (FTA) and Department of Transportation (DOT) for CATS operations employees including, but not limited to, HPE physicals, DOT Certification and CDL cards.
• Integrates diversity, equity, and inclusion best practices throughout each phase of the talent acquisition process.
• As a part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
• Performs other related duties as required.

• Considerable knowledge of full-cycle (end to end) recruitment, talent acquisition, general hiring practices and procedures, and recruitment best practices, policies, and procedures.
• Considerable knowledge of the principles and practices of organization and management including principles of supervising, and performance evaluation.
• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
• Proven ability to build relationships with stakeholders at all levels.
• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing.
• Excellent verbal and written communication skills.
• Ability to provide professional leadership, direction and guidance to staff and drive projects to completion and on schedule, to scope, and within budget.
• Ability to plan, develop, implement, and administer goals, organize, and supervise effective and efficient work programs. 
• Ability to identify and analyze problems, provide alternatives, and identify solutions in support of established goals, and project consequences of proposed actions.
• Ability to exercise judgment and discretion in establishing, applying, and interpreting departmental policies and procedures.
• Ability to identify and effectively respond to issues, concerns, and needs.  Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations.
• Ability to exercise judgment and discretion in establishing, applying, and interpreting departmental policies and procedures and confidentiality.
• Ability to express ideas effectively, both orally and in writing. Ability to prepare and present clear and concise reports, correspondence, and other written materials.
• Ability to prepare correspondence, reports, and analyze data with recommendations.
• Ability to work independently with limited supervision.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

• PHR/SPHR or SHRM-CP/SHRM-SCP
• Experience with PeopleSoft or Workday HRIS systems.
• Experience in government, public sector, or transportation.

Requires a high school diploma or equivalent with nine years of experience or a two-year college degree with seven years’ experience or a bachelor's degree in human resources, Recruiting, or Business/Public Administration with five years' experience; or a master's degree with three years of experience.

Must have experience directly managing or supervising others. Five years' experience working in recruitment operations or talent acquisition required. Strong oral, written communication, interpersonal, and team skills combined with effective communication strategies. Must have a strong understanding of principles and practices of full cycle recruiting with experience serving as a manager or lead of talent acquisition, senior level recruiter or related position. Must be proficient in Microsoft Office, Excel, PowerPoint, and Outlook.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.