Network Engineer #2308-295500-01
- Date Opened
- Wednesday, August 23, 2023 4:00 PM
- Close Date
- Wednesday, September 13, 2023 8:00 PM
- Section
- Innovation & Technology
- Salary
- $78,814-$98,518 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Diagnose and resolve incident tickets. Troubleshoots network issues by analyzing network symptoms; conducting research into reasons for the issues; implementing workaround, updates and changes.
- Review, assess, and complete customer service requests for technical support.
- Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.
- Perform network maintenance by updating network configuration to meet best practices; optimize network infrastructure designs; upgrade software versions; correct security vulnerabilities; and enhance network capacities.
- Perform new site hardware installations at remote sites. Assist in designing networks by analyzing network requirements; developing various network designs by consulting superiors as needed; documenting IP ranges; submitting orders for network equipment; analyzing costs requirements; and collaborating to configure power requirements and properly size facilities.
- Completes network documentation by producing reliable and accurate diagrams and coordinating proper documentation with vendors. May be involved with preparing documentation for operating instructions, procedures, and controls to assure trouble free operation of systems.
- Conduct network research by looking for new network infrastructure technologies; remain abreast of standard network strategies; and test and evaluate new network products.
- Participate in an on-call rotation with other team members on a regular basis.
Knowledge, Skills & Abilities
- Cisco or Aruba certification is highly desired.
- Previous experience in a Network Operations Center preferred.
- Must be comfortable working in a high stress, fast paced environment with shifting priorities.
- Strong communications skills (verbal and written).
- Exceptional attention to detail.
- Excellent time management and organizational skills.
- Keen analytical skills.
- Python or Ansible scripting is highly desired
- Ability to successfully interface with a wide range of personnel within the organization.
- Ability to work nights, weekends and holidays if needed.
Minimum Qualifications
high school diploma with a minimum of five years of experience in data networks functionality and technologies and knowledge of advanced IP networks
OR
Associate's degree in computer science or a related field with a minimum of three years of experience in data networks functionality and technologies and knowledge of advanced IP networks.
Bachelor's level degree and one year relevant work experience in data networks functionality and technologies and knowledge of advanced IP networks.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion