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Network Technician #2308-295510-01

Date Opened
Wednesday, August 23, 2023 4:00 PM
Close Date
Wednesday, September 13, 2023 8:00 PM
Section
Innovation & Technology
Salary
  • $59,966-$74,957 Commensurate with Experience
Go Back View Benefits

Introduction

The City of Charlotte Information & Technology Department is seeking a Network Technician. The purpose of this position is to maintain and support the City data network infrastructure and will be accomplished by working both independently and as a part of a team to implement and support LAN/WAN networks, wireless networks, and client VPN solutions.  Systems and solutions supported include datacenters, video operations centers, public safety dispatch communication centers, transportation networks, and campus network environments with a particular emphasis on operational technology.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Diagnose and resolve incident tickets. Troubleshoots network issues by analyzing network symptoms; conducting research into reasons for the issues; implementing workaround, updates and changes.
  • Review, assess, and complete customer service requests for technical support.
  • Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.
  • Perform network maintenance by updating network configuration to meet best practices, upgrade software versions, and correct security vulnerabilities.
  • Perform new site hardware installations at remote sites. Assist in designing networks by analyzing network requirements; developing various network designs by consulting superiors as needed; documenting IP ranges; submitting orders for network equipment; analyzing costs requirements; and collaborating to configure power requirements and properly size facilities.
  • Completes network documentation by producing reliable and accurate diagrams and coordinating proper documentation with vendors.  May be involved with preparing documentation for operating instructions, procedures, and controls to assure trouble free operation of systems.
  • Participate in an on-call rotation with other team members on a regular basis.

Knowledge, Skills & Abilities

  • CCNA or CCENT 1 and 2 is highly desired.
  • Previous experience in a Network Operations Center preferred.
  • Must be comfortable working in a fast paced environment with shifting priorities.
  • Strong communications skills (verbal and written).
  • Exceptional attention to detail.
  • Excellent time management and organizational skills.
  • Keen analytical skills.
  • Ability to successfully interface with a wide range of personnel within the organization.
  • Ability to work nights, weekends and holidays if needed.

Minimum Qualifications

This position requires a high school diploma with a minimum of three years of experience in data networks functionality and technologies and knowledge of advanced IP networks.

OR

Associate's degree in Networking Technology from an accredited community college, vocational institute, or technical college with a minimum of one year of experience in data networks functionality and technologies and knowledge of advanced IP networks. 

OR

Bachelor's level degree 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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