Community Relations Specialist #2310-269200-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

•      Experience working with government agencies, human/community relations departments and programs related to community affairs

•      Ability to obtain conflict resolution and/or mediation certification; experience using conflict resolution expertise to facilitate training and awareness

•      Knowledge of individual and group behavior and demonstrated ability to resolve issues

•      Ability to establish and maintain effective working relationships with community groups, partner organizations and colleagues across city departments

•      Ability to effectively connect with diverse community members and display an understanding of community needs

•      Ability to multi-task, meet critical deadlines and maintain a high level of productivity

•      Ability to work with youth in a supportive and productive way

o Role will require work in schools, individual must be able to pass background screening for Charlotte-Mecklenburg Schools

•      Must be able demonstrate leadership abilities and maintain composure and performance under pressure

•      Ability to make decisions independently within general policies and guidelines

•      Ability to effectively communicate orally and in writing to both internal and external audiences

•      Ability to prepare and present clear and concise reports; make recommendations for new initiatives

•      Ability to actively listen and adapt to the changing needs of a group

•      Must be able to work on-call and/or a flexible schedule during off-hours if needed

•      Ability to handle complex, confidential, and sensitive executive-level information

•      Demonstrated skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) effectively; experience using Adobe Creative Suite is a plus

•      Bachelor's degree in public administration or related field. A minimum of three years’ experience working in human relations, community services, government, or related field. 

•      Bilingual (Spanish) ability a plus

High school graduation or equivalent and three years relevant work experience

OR

Associate's Degree and one year relevant work experience

OR

Bachelor's level degree

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.