Business Applications Manager #2310-290500-01
- Date Opened
- Friday, October 13, 2023 8:00 AM
- Close Date
- Friday, November 03, 2023 8:00 PM
- Section
- Innovation & Technology
- Salary
- $132,000-$145,000 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Supervises the work of personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
- Facilitates strategic planning for departmental initiatives. Recommends technology to meet current and future needs.
- Participates in the RFP process, selection of solution/vendor, and contract negotiations.
- Develops and monitors program-level budget and deliverables.
- Manages service delivery expectations and ensures system availability for 24x7 operational departments. Drives continuous improvements in availability across technology offerings, functional capabilities, and performance objectives.
- Develops and implements business processes to manage program and system activities.
- Interacts with stakeholders, technology peers, and other departments to identify opportunities and drive growth.
- Performs related work as required.
Knowledge, Skills & Abilities
- Demonstrated ability to influence and execute organizational and mindset changes.
- Using problem-solving/critical thinking skills and independent thinking to overcome challenges.
- Self-driven work approach with innovative thinking
- Understand integration platforms and typical design architectures.
- Agile development lifecycles methodologies like Scrum and Kanban
- Ability to use Business Process Management to analyze, accelerate, and optimize processes.
- Jira Software and Jira Road mapping tools
- Excellent vendor management skills
- Knowledge of reporting and dashboarding tools
- Ability to direct and organize project or program activities.
- Ability to apply principles and practices of employee supervision, including managing and monitoring work performance, evaluating program/work objectives and effectiveness, providing employee feedback, and realigning work and staffing assignments.
- Ability to think strategically.
- Ability to consider the business implications of applying technology to the current and future business environment.
- Ability to meet schedules and deadlines of the work
- Project management methodology and service delivery.
- Principles and practices of budget management, including annual budgeting and long-term forecasting.
- Principles and methods of business analysis and business process improvement
- Maintain the confidentiality of information and professional boundaries
- Customer service oriented
- Communicate effectively, both orally and in writing
Preferred Qualification
- Minimum of three years of budget and supervisory experience
Minimum Qualifications
- Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Seven (7) to nine (9) years of experience in business analysis, requirements definition, and information technology support, including prior supervisory experience.
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion