Service Writer #2311-123300-01

Service Order Specialist

Date Opened

Wednesday, November 22, 2023 8:00 AM

Close Date

Wednesday, December 06, 2023 11:59 PM

Section

Aviation

Salary

$22.83 - $26.89/hour; $47,492 - $55,931/year

Employment Type

Full Time

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This position is responsible for supporting the Fleet Maintenance Division within the Aviation Department. The service writer is an integral part of the Fleet Maintenance team that assists the Shop Supervisor and Fleet Manager with a variety of job functions including scheduling, reporting, and assigning work to technicians.

General Information:

• Works 8-hour assigned shift five days per week. Shift subject to overtime, change and emergency/urgent calls back to work.

• Certain convictions within a 10-year period would prevent unescorted access and therefore deny employment.

• Vehicle Maintenance Facility offers heated and cooled work area with good lighting and other facility amenities.

Major Duties and Responsibilities

1. Scheduling maintenance work on airport operated vehicles and equipment; including calling/emailing other departments to ensure work is scheduled in a timely manner

2. Compiles Daily Vehicle Reports for Senior Level Management

3. Assigning work to technicians as required

4. Prepares legible and complete work orders by asking good diagnostic questions to identify customer needs and records the information accurately.

5. Enters the details of repair work within fleet software system (FASTER) to ensure accurate records are being kept

6. Arranging service/warranty work to be completed through third party vendors

7. Managing P-Card expenses and submitting monthly reconciliation reports

8. Maintains vehicle keys and logs to include Pool cars.

9. Prepares a variety of reports and specific customer notifications.

10. Prepares new vehicle files along with removal of files in preparation for storage.

Knowledge, Skills & Abilities

• Computer literacy required, proficiency in Microsoft Office with high concentration in Microsoft Excel

• Must have outgoing, friendly personality and superior communication & customer service skills

• The ability to understand and relate technical issues to technicians from customers that provide non-technical descriptions.

• Ability to prepare and maintain work records and routine reports.

• Ability to follow oral and written instructions.

• Ability to communicate effectively both verbally and in writing.

• Excellent math, data entry and computer skills

• Good conflict management skills and the ability to work as a team member and team leader with employees and other city agencies

• Ability to work with minimal supervision

Physical Requirements:

Physically demanding job, includes: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping and repetitive motions.

• Sitting

• Standing

• Bending

• Twisting

• Reaching

• Kneeling

• Walking (up to 1 mile)

• Climbing (12ft)

• Lifting (30lbs)

• Carrying

Preferred Qualification

Prefer graduation from an accredited community college, vocational or business school with emphasis in business administration and/or in general automotive, or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties. ASE Service Consultant Certification Preferred. Experience in Microsoft Office, Outlook, Word and Excel Required. E-Builder and Munis experience preferred.

The Ideal candidate will have proven work experiences as a service writer or similar role. They will have an extensive knowledge of office software programs, in addition to having excellent communication and customer service skills.

Minimum Qualifications

High School Graduate or Equivalent and three years relevant work experience

Associate's Degree and one year relevant work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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