Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Charlotte Water is seeking an experienced Records Retention Specialist with a focus on retention activities and the fulfillment of public requests. The Charlotte Water Acquisition and Compliance Team has a growing customer base and handles increasingly complex projects. This position will report to Charlotte Water’s Records Program Manager and will help ensure compliance with North Carolina state statutes in the handling of records, customers’ needs and deadlines are met, and will provide superior customer service to interior and exterior customers.
Work will include supporting the maintenance and development of the records management program for CLTW in compliance with NC state statutes; working with physical and digital forms of records throughout their life cycle; fulfilling public and internal records requests; and providing other administrative and records related support as needed.
Major Duties and Responsibilities
• Provide stellar customer service to internal customers by serving as a subject matter expert on records retention, responding to questions daily, providing training as needed, attending CLTW and city level meetings, and collaborating with records liaisons.
• Provide professional customer service in dealing with the public.
• Maintaining the records management program and various related databases under the direction of the Records Program Manager.
• Processing both physical and digital forms of records according to state statute and city policy.
• Fulfill public and internal records requests.
• Educate staff on compliance requirements regarding guidelines concerning retention, destruction and management of records.
• Ensure compliance with federal, state and locally mandated records requirements.
• Assist with tracking and gathering information and preparing various required reports.
• Respond to employee questions and resolve concerns/problems.
• Support supervisor on various projects as required.
• Provides administrative support as needed to support the Business Office and other customers related to records.
• Serve as chair of Records Liaison group.
• Coordinate and/or consult with state agencies.
• Serve as department contact for inventorying and shredding needs.
• Serve as primary contact with offsite storage/shredding partners.
• Perform other related job duties as assigned
Knowledge, Skills & Abilities
• Knowledge of database management and business software appropriate for the position
• Skill in organization
• Skill in written and verbal communication
• Ability to multi-task in a diverse environment
• Ability to manage time to ensure assignments are completed on time or early
• Ability to work independently without constant supervisor review and involvement
• Ability to recognize and comprehend records
• Knowledge of various software including general data processing as well as records management programs
• Skill in using Microsoft Office programs, including MS Outlook
• Ability to handle interpersonal communication skills
• Must be flexible and able to deal with constantly shifting priorities
• Experience with records management, retention schedules, taxonomies and policies and procedures a plus
PHYSICAL DEMANDS:
The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: handling, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity in making observations, and walking.
WORK ENVIRONMENT:
Work is performed in a work environment that may periodically have unpredicted requirements or demands.
Minimum Qualifications
• High school diploma or GED from an accredited school
• 3 years of related work experience.
• OR an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
Salary
$63,013.00 - $70,013.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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