Introduction
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Overview
Charlotte is home to the Charlotte Douglas International Airport which ranks as the 7th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function
The Business Intelligence Manager fosters a data driven culture for the Airport by working with internal and external stakeholders to identify, collect, analyze, and report data for strategic decision making.
Summary
This role leads a team of analysts to conduct research of business needs, available data and systems, and gaps to support the goals of safe and efficient operations, increased revenue production and savings, and enhanced passenger satisfaction. This role requires collaboration, managing multiple priorities, and strong interpersonal skills. The successful candidate should also exhibit traits of inclusivity, creativity, detail and big picture navigation, and the ability to promote CLT in a positive manner.
Major Duties and Responsibilities
• Oversee a wide range of analysis activities including research, development, and testing.
• Responsible for overseeing staff and consultants who may be performing related tasks.
• Lead teams of external contractors and internal resources, managing contract performance and deliverables.
• Assists the Aviation Department in determining business opportunities from data reports and assists in determining ways to implement those opportunities based on available market solutions.
• Collects and interprets various available airport and passenger data from existing and future airport data feeds (i.e. wait-time technology, website and app data, passenger satisfaction survey data, Intersection Marketing, Apple Indoor Positioning, monthly airline activity, parking system data, stakeholder reports, rental car reports, etc).
• Designs and prepares documentation for qualitative and quantitative available tenant data analysis including:
-Develop queries and quality metrics.
-Interprets results using a variety of techniques, ranging from simple data aggregation to more complex statistical analysis.
-Design, implement, and manage complex databases.
-Completes data cleaning and organizes data files for analysis.
-Reviews data and identifies quality issues.
-Completes data cleaning and organizes data files for analysis.
-Analyzes and develop standardized templates, policies, business processes and procedures for internal and external reporting.
• Discusses and presents findings with pertinent managers and stakeholders (i.e. airport tenants, leadership team, etc.) in an appropriate manner.
• Responsible for the oversight, coordination and delivery of projects of differing sizes involving the developing and launch of new data involved projects.
• Facilitates collaborative communication across relevant departments.
• Facilitates training for various business intelligence tools for frequent users.
• Experience managing data warehouse and reporting infrastructure to help scale reporting needs while maintaining a high-performance environment for reporting.
• Understanding of reporting and business intelligence best practices and trends.
• In-depth knowledge and understanding of data governance best practices.
• The ability to apply proven communication skills, problem-solving skills, and knowledge of industry best practices to guide direct reports.
Knowledge, Skills & Abilities
• Medium to advanced proficiency in SQL
• Tableau proficiency required
• Programming preferably in scripting language used for data analysis
• Strong analytical skills with the ability to translate business needs into technical solutions
• Utilization of data analysis and visualization libraries
• Strong stakeholder engagement skills
• Excellent customer facing skills
Preferred Qualification
The preferred candidate would have at least 2 years of data analysis/report writing, or similar experience. Experience in the Aviation industry would be ideal.
Minimum Qualifications
Associate's Degree and nine years of relevant work experience
OR
Bachelor's Degree and seven years of relevant work experience
OR
Master's Degree and five years of relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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