Administrative Officer Manager #2401-201100-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

CATS Training Operations is seeking a collaborative, focused and outstanding administrator to be the next Administrative Training Manager. In a rapidly changing environment, the Administrative Training Manager has multiple opportunities to enhance engagement, evaluate and update programs related to de-escalation practices, be on the frontlines of planning and providing services for safety-sensitive operations employees, shape the division through hiring and professional development of staff, all while holding and maintaining the highest standards of social and community services for personnel.

• Assess the needs of employees and identifying gaps with regards to de-escalation and services for reporting and policy development purposes
• Conduct quantitative reviews of training services and ensure programs are meeting expectations with regards to the standards and performance expectations
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Work alongside administrative team to develop program timelines, implementation plans, and creating impact reports
• Facilitate provider and program development in collaboration with community resource consultants and other team members in relation to the continuum of training services
• Work with project and company leadership to establish and manage clear prioritization, sponsorship, deadlines, and resourcing
• Integrate project plans from multiple sources to create a cohesive plan with identifiable critical paths, task dependencies, and major milestones
• Understand program and project requirements to coordinate tasks and actions of various cross-functional teams to provide direction, monitor development, report out status and manage schedules and resources to closure
• Participate in program budget development and monitor status on a monthly basis for projects
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Conduct performance evaluations of reporting personnel
• As a part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

• Knowledge of current trends and activities associated with best practices for behavioral and crisis intervention.
• Ability to communicate at all levels of organization and work well within a team environment in support of agency objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

• Bachelor's degree in Human Resources, social work, human services, psychology, sociology, or related field
• Minimum of three years supervisory experience
• Possess good written and verbal communication skills

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.