Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position is responsible for analyzing, designing, implementing, and evaluating learning programs for the Aviation Department at Charlotte Douglas International Airport which includes a diverse workforce of more than 700 employees occupying over 100 different job classifications (e.g. laborers, skilled trades, paraprofessional and professional occupations). The incumbent in this role will analyze learners’ needs to design and develop, and apply learning solutions that yield business results, and identify the instructional goals, audience, delivery options, timeline and constraints of the learning programs. Work involves creating and delivering training to all Aviation employees; helping to facilitate training to Aviation employees as needed and requested; setting up class logistics; securing guest trainers and speakers; managing course offerings in the Learning Management System (LMS); reserving meeting space; coordinating all training logistics (i.e. reserve meeting space, classroom setup and procuring course materials, etc.); performing analysis of individual training profiles, skills, and assessments; creating, updating, and revising Aviation’s online trainings; and conducting training evaluations This position oversees Aviation’s supervisor and leadership development program (WINGS); collaborates with staff for onboarding activities; and/or assists with establishing Aviation’s training calendar.
General Information:
• Primarily works office hours Monday through Friday, but schedule also requires some evenings and weekends due to scheduled training and meetings with employees on various shifts. Schedule subject to irregular hours, overtime and emergency calls back to work.
• Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
• Develops course content and course offerings; providing end-user training; producing regular and ad hoc reports; creating new programs and curricula to organize deployment and tracking of employee learning initiatives.
• Facilitates highly interactive learning solutions (e-learning, instructor-led training, blended solutions) that target learning objectives and improve performance of personnel.
• Researches and develops employee training sessions. Partners with managers to ensure compliance and development of related courses and curriculum.
• Creates and delivers training to all Aviation employees.
• Track employee learning initiatives.
• Serves as departmental backup for MySuccess Learning Management System (SAP SuccessFactors LMS).
• Oversee logistics related to training and directly make payments for supplies, materials, food, and beverages. Organize logistics for classes; create training schedules; secures guest speakers; books training rooms; and secures transportation if necessary.
• Manages and presents educational materials including modules, instructional manuals, and courses.
• Plans, strategizes, and identifies training gaps and performance concerns. Evaluates solutions based on needs assessments.
• Organizes the logistics of training courses to include ensuring proper set up of virtual training sessions, equipment, and software. Sets up rooms in advance of in-person sessions.
• Tracks and maintains records of employee enrollments.
• Coordinates enrollment initiatives including presentations, materials, and handouts.
• Stays abreast of new trends and tools in organizational development, workforce development, and training. Reevaluates and updates training materials as needed.
• Monitors and tracks achievement of department’s annual professional development goal.
• Performs various procurement functions.
• Performs other duties as assigned.
• Provides feedback to managers on employees and evaluates courses; updates course content based on feedback.
• Helps to plan training calendar for the year with the Learning & Professional Development team at Aviation.
• Assist with onboarding and offboarding activities including new employee orientation and exit interviews.
• Manage Aviation’s supervisor and leadership development program, oversee contracted instructors, and delivery of appropriate assessments.
• Provides status of the overall program and employees’ skill attainment to management and Human Resources (HR).
• Partner with Strategic Communications and Marketing personnel to report and promote activities and programs.
• Complete special projects as assigned.
Knowledge, Skills & Abilities
Knowledge of:
• Basic PC based software applications, business software, training systems
• City retention polices and legal requirements for retention
• Presentation & delivery methodology
• Instructional design model, strategies & methods
• Principles and practices of basic recordkeeping
• Various learning methods/models
• Curriculum design
• Benefits and details of services offered by the City
• City and departmental policies and procedures
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Critical thinking
• Interpersonal communication techniques
• Conducts & analyzes performance & training needs assessments
• Collaboration and teamwork
• Troubleshooting and problem-solving techniques
• Program and project management
• Attention to detail
• Organization and time management
• Delivering presentations
Knowledge, Skills and Abilities:
Ability to:
• Evaluate and research training options and alternatives
• Work independently and handle dynamic timelines
• Collect and analyze information statistical data
• Communicate clearly and concisely in written and verbal communication
• Ability to train others
• Plan and coordinate events and activities
• Analyze metrics and reports
• Assess learning needs and designing, delivering, and evaluating training
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Knowledge of training and development.
• Skill in communicating, both verbally and in writing.
• Skill in planning and coordinating the work of others.
• Skill in delivering speeches and facilitating training programs.
• Ability to plan and organize short-term and long-term training in simulated and live environments.
• Ability to work effectively with people from multiple levels of knowledge.
• Ability to communicate effectively with all levels within the organization.
• Ability to obtain a City driving permit.
Preferred Qualification
A certificate in training/education.
Seven (7) years of related work experience in teaching methods and designing training courses
Minimum Qualifications
High School Graduate or Equivalent and seven years related work experience
OR
Associate's Degree and five years related work experience
OR
Bachelor's Degree and three years related work experience
OR
Master's Degree and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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