HNS Deputy Director I #2401-209910-01

(Only Internal Applicants Eligible To Post)

Date Opened

Tuesday, January 16, 2024 8:00 AM

Close Date

Thursday, January 25, 2024 2:00 PM

Section

Housing & Neighborhood Services

Salary

Salary based on experience

Employment Type

Full Time

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Introduction

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 residents. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Housing & Neighborhood Services creates vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to maintain safe and healthy standards of living and improve the appearance of communities; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Function

Community

Summary

The Deputy Director of Housing & Neighborhood Services (HNS) provides highly responsible and complex management support and professional assistance to the Director and the department’s Leadership Team in implementing policy, overseeing key service areas and initiatives, supervising assigned staff, guiding daily administrative duties, and assisting with and representing the department on Council Committees, Advisory Boards and Commissions, and other appointed work groups. This senior level executive will be results-driven, with well-grounded and ethical decision-making abilities, and superior interpersonal and communication skills.  Strong leadership and expertise to carry out the department’s vision, plans, and programs is required.  This position serves as the back-up to the Director in their absence.

Major Duties and Responsibilities

Assists the Director in high-level management, planning, organizing, establishing priorities, overseeing programs and activities, and supervising department functions to achieve the objectives of the department.

Guides the transformation of programs, service delivery and resident engagement across the department’s portfolio of programs and activities in alignment with the city’s strategic priorities.

Supervises department divisions and functional areas as assigned.

Cultivates and leverages strong partnerships with other City departments, government agencies, neighborhood leaders, nonprofit and philanthropic partners, faith-based organizations, and other stakeholders to strengthen and amplify the impact of HNS programs and activities.
Participates in and provides strategic leadership to the city’s Corridors of Opportunity Initiative.

Develops materials for presentation to the Executive Leadership Team, Mayor and Council, and the public on departmental subjects.

Cultivates and supports a departmental culture of authentic employee engagement, commitment to diversity, equity, inclusion and belonging, and advances the HNS vision within the department and across the community – inclusive, empowered, connected, forward-thinking, and thriving.

Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provides effective conflict resolution, as needed.

Assists with the activities of the City Council, various commissions and committees, and other public activities and meetings as needed.

Performs other job-related work as assigned by the Director.

Knowledge, Skills & Abilities

Strong leadership skills with ability to plan, prioritize and organize work in a team environment.

Considerable knowledge of the principles and practices of public administration including budgeting, contract administration, and fiscal management.

Demonstrated ability to build a culture of inclusiveness that embraces the City’s diversity and works to engage all facets of the community in civic affairs and departmental programming.

Demonstrated ability to work collaboratively with diverse stakeholder groups both internal and external including other city departments, neighborhood groups, community members, and other stakeholders.

An articulate and credible communicator both verbally and in writing, with outstanding interpersonal skills and an extraordinary customer orientation, who is sensitive to the information needs of all stakeholders.

Ability to understand and manage high-profile, sensitive, or controversial political situations.

Highly collaborative management style with demonstrated emotional intelligence and strong people skills.

Considerable experience in employee supervision, coaching, mentoring, and leadership development.

Minimum Qualifications

Bachelor's Level Degree and seven year(s) of related work experience

Master's Level Degree and five year(s) of related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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