Transit Planning Analyst #2401-232800-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte Area Transit System (CATS) is seeking a data-driven Transit Planning Analyst to join a dynamic team of planners and analysts to reimagine and improve the quality of transit service for the Charlotte region. CATS is moving forward with numerous strategic initiatives to improve the reliability and quality of bus and rail services through performance-based planning.

This position reports to the Manager of Scheduling and Operational Planning and is part of a collaborative team within CATS Planning Division. This position is responsible for developing, evaluating, and packaging performance data for existing transit services as well as providing insight for future services. The Transit Planning Analyst will collaborate across multiple CATS divisions and serve as an agency resource for ridership reporting and analysis.

• Analyze transit performance data, route productivity, and service efficiency to help understand why routes are succeeding or underperforming
• Track and analyze ridership trends by route, time of day, day of week, corridor, etc., and provide service recommendations based on analysis
• Provide support for forecasting service levels, ridership, and subsequent resource impacts
• Provide detailed analysis of route-level on-time performance, and provide recommendations to promote efficient, on time, and reliable transit services
• Lead an on-time performance task force to identify issues that can be addressed by scheduling and operations
• Become the subject matter expert on the function and data quality of ridership collection systems, for fareboxes, automatic passenger counters, and in-person sample checks
• Develop and analyze reports that identify quality issues with ridership data, and ensure that accurate data is collected for reporting purposes
• Serve as a lead resource for annual National Transit Database (NTD) reporting; manage the process of compiling data and reporting for NTD, particularly for ridership reporting; administer the methods and certifications for reporting (sampling plans, Automatic Passenger Counter (APC) verifications, etc.)
• Lead efforts for the Planning group that advance strategic initiatives, such as Transit Signal Priority, and other projects to improve service
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP

• Proven experience utilizing Tableau or similar data analysis tools
• Strong understanding of best practices related to the management, analysis, and presentation of data
• Experience with bus service planning and understanding of transit operations
• Ability to establish and maintain effective working relationships with all levels of staff, customers, and business partners
• Effective written and oral communication, with an ability to interpret and summarize data for decision-making
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies
• Ability to complete work assignments with minimum supervision
• Solid technical and computer skills, proficiency in Microsoft Office software, and advanced utilization of Microsoft Excel or other analysis tools is preferred; familiarity with ArcGIS is a plus

Transportation planning experience and knowledge of transit planning best practices preferred.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.