Concessions Program Coordinator #2401-259400-01
Tenant Services Coordinator
- Date Opened
- Monday, January 15, 2024 8:00 AM
- Close Date
- Monday, January 29, 2024 11:59 PM
- Section
- Aviation
- Salary
- $84,443 - $98,516/yr.
- Employment Type
- Full Time
Introduction
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Summary
The Terminal Concession Program Coordinator is responsible for assisting with the planning and management of the airport’s terminal concessions program. This position is expected to optimize revenue and customer satisfaction associated with CLT’s in terminal concession program. This position will ensure concession operations and financial obligations in accordance with lease agreements.
This position will develop and maintain good working relationships with existing and prospective tenants/vendors and other airport departments to effectively complete development projects. This role is expected to be able to anticipate and answer questions, resolve complaints from interested parties, and participate in various industry-specific surveys and reports. This role will support other in-terminal concession initiatives as requested.
Standard office hours apply Monday-Friday, however urgent/emergency situations, meetings and special projects may require occasional non-traditional work hours.
Major Duties and Responsibilities
• Develop innovative and creative initiatives to elevate the overall concessions program to enhance the customer experience and make the program first-in-class.
• Analyzes and interprets industry trends and factors to develop and optimize the use of facilities, customer experience, and revenue related to the overall concessions program.
• Assist in contract(s) compliance management functions associated with the Terminal’s Concession Program.
• Participate and contribute to tenant development projects and ensure CLT requirements and standards are satisfied during design review and construction phases.
• Ensure lease agreement requirements are met specific to financial commitments and obligations by concessionaires. This includes monitoring and maintaining all billings for the terminal concession program with an emphasis on Food & Beverage and Retail.
• Monitor the success of the concession program through performances highlighted in monthly sales reports, profit share reports, etc.
• Attend all concession-related meetings and events to provide recommendations and suggestions, and to remain up-to-date and informed on the Airport’s overall Concession Program.
• Serve as the primary point of contact to concessionaires for all Tenant Modification Application (TMA) requests and Construction Logistics Impacts (CLI) requests.
• Coordinate temporary concession concepts during the construction process and ensure design standards are being met, and lease exhibits remain up to date.
• Coordinate with other tenants and keep Aviation staff abreast of concession activity and projects.
• Conduct routine terminal inspections with a focus on concession venues, including but not limited to, kitchens and support premises, store appearance, cleanliness, staffing levels, merchandising, hours of operation, signage, music noise levels, pricing, etc.
• Work collaboratively with Airport Maintenance to ensure concession spaces are maintained to comply with contract requirements.
• Answer questions and resolve complaints related to concession matters.
• Participate in various industry-specific surveys and reports including an airport network of concession managers, Airport Revenue News (ARN), Airports Council International (ACI), etc.
• Serve as a point of contact for companies, businesses and organizations that currently do, or are interested in doing, business with the Airport that results in non-airline revenue to the Airport.
• Support other concessions and amenities in the terminal as necessary or requested.
Knowledge, Skills & Abilities
• Clearly and effectively communicate, negotiate, and advocate, both orally and in writing.
• Increased ability to establish and maintain working relationships with all levels of City employees, government officials, tenants, attorneys, consultants, and the general public.
• Must be able to oversee multiple projects and adhere to project schedules with minimal instruction.
• Demonstrated skill in use of independent judgment.
• Use of a variety of computer-based technologies and programs, including spreadsheets.
• Must be able to work independently as well as a team member with diverse workgroups.
• Ability to gather and analyze relevant facts, conduct thorough analysis, and arrive at sound conclusions.
• Ability to plan and organize and prioritize work for maximum efficiency.
• Strategic thinker
• Contract management
• Project management
• Financial management
Preferred Qualification
Bachelor’s degree in relevant field with one year of experience or an Associate degree with three years of experience. Experience should be specific to commercial property management and/or contract/lease administration, or tenant property management with an emphasis on food, retail or other service offerings. Aviation/airport industry experience strongly preferred.
Minimum Qualifications
High school diploma or equivalent and 9 years' experience
OR
Associate degree and 7 years' experience
OR
Bachelor's degree and 5 years' experience
OR
Master's degree and 3 years' experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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