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HNS Access & Mobility Engagement Lead(Spanish skills required) #2401-263900-02

(jobcode 263300, Salary Grade 7 )

Date Opened
Friday, January 12, 2024 1:55 PM
Close Date
Sunday, April 07, 2024 12:00 PM
Section
Housing & Neighborhood Services
Salary
  • $64,841 to $66,580 based on experience, plus 5% bilingual language incentive
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Charlotte’s local government, with more than 7,500 employees and a $3.3 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Community

Summary

The City of Charlotte’s Housing & Neighborhood Services (HNS) department is hiring for the position of Access and Mobility Engagement Lead, which is part of the Neighborhood Engagement Services team. This dynamic team is a recognized leader in empowering residents to create positive community change through our engagement model of information sharing, planning, resource delivery and celebration of community efforts. 

The Access and Mobility Engagement Lead will serve as advocate, relationship manager, connector, and a first point of contact working directly with residents, neighborhood and business associations, civic groups, community-based organizations, City, County, partner agencies, and others on issues related to language access and upward mobility for residents in the community.  This could include assisting neighborhood organizations, capacity building, project implementation, strategic engagement, area revitalization, and quality of life initiatives. This position reports to the Housing & Neighborhood Services Operations Manager Senior.

Because this position works with language access issues across the City, bilingual skills (Spanish/English) are required, and fluency in additional languages is a plus.

Major Duties and Responsibilities

  • Monitor and guide the functional activities of assigned staff and projects to ensure smooth operations and successful outcomes. 
  • Provide regular updates and reports to the team manager about the team’s progress and performance.
  • Develop and maintain effective partnerships with neighborhoods, community leaders, community-based organizations, residents, businesses, in uencers, internal and external government agencies/departments, and partner organizations.
  • Assist neighborhoods with problem solving requests and help develop resolution strategies, involving pertinent partners and resources as needed.
  • Assess neighborhood organizational development needs and connect resources and develop programming to increase capacity, mitigate con ict, and assist in improving quality of life issues. 
  • Provide information about City and partner agency resources and help facilitate connections.
  • Recruit for City programs and initiatives and coordinate community events as needed.
  • Coordinate efforts to align City resources, projects, and initiatives with community needs.
  • Work with neighborhood and other community groups to support positive change through implementation of grassroots, inclusive community-led solutions.
  • Build partnerships and actively participate on interdepartmental and other teams and special projects to provide strategic and technical assistance, strategy design and implementation, leadership, and administrative support as needed or assigned. 
  • Organize, prepare, and deliver professional presentations to individuals and groups.
  • Represent the City as a liaison between the community, elected and appointed officials, and municipal departments, including evening and weekend meeting and event attendance.  
  • Serve on collaborative boards and committees as assigned.

Knowledge, Skills & Abilities

  • Bilingual (Spanish) required, and multi-lingual skills strongly preferred, with relationships within diverse, multi-cultural community(s).
  • Empathy and commitment to diversity and inclusion.
  • Proficient written and verbal communication skills, including ability to facilitate meetings and focus groups with diverse participants with con dence, emphasizing mutual understanding, accuracy, diplomacy, and context sensitivity.   
  • Ability to establish effective working relationships with coworkers, partners, foundations, community volunteers, residents, and elected officials. 
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. 
  • Experience preparing and delivering presentations and information in front of groups and the ability to convey technical information effectively to the public. 
  • Strong organizational, planning, data, and time management skills. 
  • A self-starter, able to work well in a fast-paced, team-based environment under limited supervision with e ective interpersonal skills and a high energy.
  • Analytical ability, strong critical thinking, and problem-solving skills. 
  • Able to work on multiple projects effectively and simultaneously. Must have valid driver’s license and the ability to obtain City driving authorization. 
  • Must be able to attend evening and weekend meetings and events as needed.

Preferred Qualification

  • Degree in business, public administration, public relations, communications, urban planning, sociology, landscape architecture, political science, social work, education, or a related field.
  • Experience with local, state, or federal grant programs, program or project management.
  • Graphic design and/or Geographic Information Systems (GIS) a plus.

Minimum Qualifications

High school graduate or equivalent with five years of relevant work experience, an associate degree and three years of relevant work experience, or a Bachelor’s degree with one year of relevant work experience.

 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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