Technology Support Coordinator #2401-378700-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

I&T CATS Technology is seeking a Technology Support Coordinator who will aid in digital transformation of in-vehicle, operational support, and customer facing technology for the Charlotte Area Transit System.  This position will be a member of a team comprised of software developers, application administrators, and technical support administrators involved in development, support, maintenance, and administration of digital systems such as CAD/AVL, route scheduling, fare collection, digital signage, and IoT technology.  This position will report to a CATS Technology Supervisor within the Innovation and Technology (I&T) Department in direct support of CATS.

• Responsible for serving as a technical resource and liaison between the technology team and customers, provides expert support with technical issues, provides training to staff on software and hardware use, and configures and deploys departmental technology. 
• Coordinates departmental response to IT-related activities or inquiries and communicates technology processes, changes, outages, security training and updates to business staff.  
• Coordinate activities or small projects involving technology changes or upfits, hardware/software management, in-vehicle technology devices, or wireless technology services and equipment.  
• Additional responsibilities may include overseeing the work of vendors.  May lead other technology staff in work groups or in project work.  
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in ASP

Knowledge of:

• Client departmental functions and needs
• Current and upcoming City and departmental hardware and software specifications and needs
• Principles and practices of inventory management
• IoT technology services and equipment
• Industrial controls and SCADA technology
• Analysis and troubleshooting
• Delivering group and one-on-one training
• Communicate effectively, both orally and in writing
• Ability to communicate technical expertise to all levels of users
• Evaluate software to determine efficiency, reliability, and compatibility with existing systems

Skilled in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Analysis and troubleshooting

Ability to:

• Meet schedules and deadlines of the work
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Manage technology system security and keep up with security patches
• Provide/present data in various formats
• Handle escalations of issues to the satisfaction of various stakeholders
• Effective time management / self-starter

• Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Three (3) to Five (5) years of experience in system implementation  
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.