Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Administration
Summary
The Administrative Officer works in Charlotte Water’s System Protection Division. This position administers the billing operations of the Industrial Pretreatment Program, the Commercial Source Program and the Septage Program. These three programs regulate approximately 60 large industrial customers, 5,000 food service establishments and 30 Septage Pumper/Haulers of the City of Charlotte. This position directly impacts the overall revenue of Charlotte Water. The Administrative Officer position will also be responsible for procurement and P-Card reconciliation.
Daily interaction is required with laboratory, treatment plant, industry personnel, regulatory, legal and research personnel as well as the public. Numerous special projects related to water and sewer rates, pretreatment, collection systems, new regulations, and other pertinent topics are assigned to and completed by the Administrative Officer.
Major Duties and Responsibilities
• Calculates surcharge billing for industrial, commercial and septage facilities.
• Receives, monitors, and manages industrial data in accordance with Local, State and Federal regulations.
• Educates and assists businesses and industries regarding surcharge rates and billing calculations.
• Monitor civil penalties issued to industrial, commercial and septage customers as enforcement actions.
• Review and approve data related to industrial and commercial flows.
• Use data bases and flow calculations to generate reports as part of the Capacity Assurance Program
• Conducts field investigations to ensure customers are classified correctly with respect to billing.
• Review data and documentation, for correctness, accuracy, and compliance with regulations
• Reviews data for discrepancies and communicates with regulatory staff regarding issues.
• Assists in the development of training programs and assist with optimization initiatives such as ISO.
• Provides support for programs such as the Industrial Waste Survey, Dental Amalgam and Mercury Minimization Program
• Plans and coordinates the Annual Environmental Excellence Awards
• Assists in the monitoring and planning of the System Protection Budget
• Assists with P-Card approvals and reconciliations.
Knowledge, Skills & Abilities
• Experience with Banner and other billing software
• Excellent oral and written communication skills, along with familiarity of PC software such as databases, Excel, Word
• Ability to interpret laboratory analysis results; ability to perform complex mathematical calculations, keep neat accurate records, and write concise, clear business letters and technical reports.
• Experience with Word, Excel, Outlook and databases
• Experience with billing or collections
• Critical thinking and analytical skills
• Project management and leadership skills
• Strong organizational and planning skills.
• Knowledge of water and/or wastewater regulations
• Understanding of chemistry terminology
• Experience with Banner, Cognos, Kubra, PeopleSoft, and Munis
• Knowledge of Standard Operating Procedures
• Knowledge of ISO14001 and wastewater permitting and inspections
• Experience working in a delegated Industrial Pretreatment Program
• Experience in industrial plant processes and industrial waste pretreatment
Preferred Qualification
• Associate’s or Bachelor’s degree in information technology, science, or business
• Industrial Pretreatment Certification
• Knowledge of wastewater chemistry and biology as they relate to industrial processes and wastewater treatment.
• Experience with water, wastewater, and industrial surcharge billing
• Knowledge of Federal, State and Local regulations related to the Clean Water Act
• Knowledge of ISO Environmental Management Systems and continuous improvement
• Knowledge of Local, State and Federal industrial pretreatment regulations
Minimum Qualifications
• Requires a High School Diploma/GED with three (3) years of relevant experience.
• Must be able to lift and carry at least 60 pounds and walk sewer lines over rough, uneven terrain. Some bending, stooping, lifting required.
• Must be able to obtain and maintain city’s drivers permit.
Salary
$63,013.00 - $70,013.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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