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Application Administrator #2402-373100-01

Date Opened
Thursday, February 15, 2024 8:00 AM
Close Date
Sunday, March 17, 2024 8:00 PM
Section
Innovation & Technology
Salary
  • $75,061-$93,825 Commensurate with Experience
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Summary

We are seeking an accomplished Application Administrator to join our team, focusing on the technical and administrative aspects of critical Public Safety IT systems. The role involves expertise in system/server administration, encryption, troubleshooting, and server migrations, acting as the owner of some of the applications, and as an IT Liaison amongst other groups and agencies. On the administrative side, responsibilities include managing Cloud Application/Services Requests, handling Change Requests, coordinating communications and meetings, and submitting/tracking various Ticketing Requests. The candidate will also serve as an IT liaison between internal and external functional areas, and other agencies actively participating in IT projects, and managing asset and information resources. Proficiency in scripting/automating tasks and strong communication skills are essential. This role provides a unique opportunity to contribute significantly to IT projects and organizational upgrades within our Public Safety IT organization.

Major Duties and Responsibilities

  • As the Technical Specialist for this role, you will play a crucial role in System/Server Administration/Engineering, dedicating 25% of your time to ensure the seamless operation of our infrastructure. 
  • Your responsibilities will encompass a spectrum of tasks, including the generation, assignment, and renewal of web certificates across various platforms such as IIS, Apache, application level such as Java Oracle Keystores, and OS-level encryption like EFS and SSH keys.  
  • Need to be adept at troubleshooting, you will address server utilization issues, error logging, DNS discrepancies, and network traffic challenges. 
  • Your expertise will extend to configuring security settings such as ciphers, TLS/SSL, and file encryption, while also actively monitoring CPU, Memory, Network, and Disk I/O.
  • Additionally, you will take charge of physical and virtual server migrations/upgrades and configure server settings to assist with clustering, load balancing, and file shares. 
  • A key aspect of your role involves the mastery of scripting languages, as you will be required to understand, edit, and implement PowerShell, batch, and VB scripts.
  • Furthermore, you will serve as the System-level owner for Chameleon, dedicating 5% of your focus to this domain. In this capacity, you will actively contribute to application upgrades, troubleshoot database and application issues, and provide overall support. 
  • Your responsibilities will extend to managing other application integrations, ensuring a cohesive and integrated system environment.
  • In the Administrative realm, you will undertake diverse responsibilities, contributing to the efficiency and coordination of our operations, dedicating 75% of your time.
  • You will engage with customers and vendors in the completion of Cloud Questionnaires for new solutions crucial to the Public Safety IT organization. As a CRQ specialist, you will submit, track, and assist in change requests on behalf of other administrators and those tasks performed for Public Safety IT. Serving as the Change Impact Reviewer and Notifier, you will play a pivotal role in communicating upcoming scheduled IT changes to the Public Safety IT Group, and other city departments.
  • Your involvement in Emails, Change Coordination, Notifications, and Meetings will be instrumental in fostering collaboration among stakeholders. This will include gathering information, creating communication, and ensuring effective communication between groups. Additionally, you will be responsible for disseminating organization-wide notifications for upcoming changes, unplanned outages, and instructions, as well as scheduling meetings between functional groups as needed.
  • A significant portion of your role will involve submitting and tracking various Cherwell Requests, covering areas such as adding additional VM Server Resources, Server Requests, Firewall Requests, Cloud Questionnaires, Access Requests, Vendor Requests, and Account creations. As the IT Liaison, you will regularly collaborate with different PSIT subgroups, internal city groups, and occasionally external entities, serving as a crucial link between various IT functional areas.
  • Your involvement will see you as the point of contact and implementer for various IT projects and initiatives. This includes procurement of servers, assisting in substantial IT organization upgrades, and setting up servers for specified roles such as SFTP connections as an example. Furthermore, you will manage Asset and Information Resources, maintaining server lists, contact lists for vendors and external entities, and contributing to the creation of security design documents and system architectures. 

Knowledge, Skills & Abilities

  • Principles and practices of the design, installation, and maintenance of assigned application(s)
  • Configuration and customization of assigned applications and any specialized scripting language needed for integration or reporting within the product.
  • Mobile, Web based and Client-server technology and applications.
  • Software testing and quality assurance practices
  • Operating system and TCP/IP Networking
  • Information resource management
  • English grammar, spelling, and punctuation
  • Modern office procedures, methods and computer equipment
  • Project Management
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. 
  • Performing a variety of duties, often changing from one task to another of a different nature
  • Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
  • Analysis and troubleshooting
  • Meet schedules and deadlines of the work in a 24/7/325 environment. 24/7 callback and the ability to work off hours to accommodate business needs, outages, and system maintenance is required.
  • Understand and carry out oral and written directions.
  • Accurately organize and maintain paper documents and electronic files.
  • Maintain the confidentiality of information and professional boundaries.
  • Communicate effectively, both orally and in writing 
  • Implement and sustain technology systems using industry and vendor best practices.
  • Communicate with Executives at different levels and can effectively work under deadlines.

Preferred Qualification

  • CompTIA A+
  • CompTIA Network +
  • CompTIA Security +
  • Cisco CCNA

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.